MacAir M2 (brand new) + Wavlink

[Furby076]

Hello,

I bought a new MacAir M2 2022 and the Wavlink dual monitor (4k) docking station (model WL-UG69PD2-Pro-US).

I connected my keyboard and mouse (both USB), webcam and laptop. I have two monitors, both the same make/model connected and the latest displaylink software installed.

The video projects for about 20 minutes and then while working (e.g., actively typing) the monitors turn off. I then have to re-open the macAir clam shell, log in, reactivate the Displaylink software and do it again.

Any suggestions as to what I can do?
Macbook Air M2, 2022
Mac OS Ventura 13.4

[DanielSznicer]

Originally Posted by Furby076

Hello,

I bought a new MacAir M2 2022 and the Wavlink dual monitor (4k) docking station (model WL-UG69PD2-Pro-US).

I connected my keyboard and mouse (both USB), webcam and laptop. I have two monitors, both the same make/model connected and the latest displaylink software installed.

The video projects for about 20 minutes and then while working (e.g., actively typing) the monitors turn off. I then have to re-open the macAir clam shell, log in, reactivate the Displaylink software and do it again.

Any suggestions as to what I can do?
Macbook Air M2, 2022
Mac OS Ventura 13.4

Hello,
Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com