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Old 08-01-2016, 05:58 PM   #1
jalvarez@insuremytrip.com
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Exclamation BSOD in Windows 7 Pro

I currently have 2 separate laptops (both are HP Probook 450 G3 laptops with i7 Intel) that are randomly getting a BSOD. I have run BlueScreenViewer to get the error codes and all of them are affecting the ntoskrnl.exe file. When I looked into this more, parts of the .dmp files are showing that the issue is located with the drivers for your Displaylink products. One of our users is using a USB 3.0 docking station made by Tek-Republic, and the other is the Plugable UD-3000. I also have a couple Kensington docks that are doing the same thing. Now all of these laptops have the most up to date drivers from displaylink installed, and all of the hardware in the actual systems are up to date as well. Is there some kind of known incompatibility problem with the new drivers that is causing these BSODs? I have included 2 of the .dmp files from these two machines. Can someone take a look and let me know if there is some kind of fix to stop these BSODs from happening since all of them seem to be originating from the Displaylink drivers?

-Jaymes
Attached Files
File Type: zip DMP Files.zip (55.8 KB, 1 views)
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Old 08-08-2016, 02:36 PM   #2
jalvarez@insuremytrip.com
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Anyone happen to know why this is happening?
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Old 08-23-2016, 04:35 PM   #3
AlbanRampon
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Hello Jaymes,
I pasted below the calling stack Win Debug gives me for both DMP.
Would you please share with me the info pointing to DisplayLink?
Do you have more complete DMP with DisplayLink in the call stack?
We would need a bit more information to be able to understand. Full DisplayLink logs would also be useful to understand the environment, please.
Kind regards,
Alban

Code:
STACK_TEXT:  
fffff880`037ee9a8 fffff800`031f8cae : 00000000`00000019 00000000`00000020 fffff8a0`123b2be0 fffff8a0`123b2c30 : nt!KeBugCheckEx
fffff880`037ee9b0 fffff800`033a78f8 : 00000000`00000000 00000000`00000000 fffff800`624e4d43 00000000`00000000 : nt!ExFreePool+0xd82
fffff880`037eea60 fffff800`033a7988 : fffff8a0`18995948 fffff880`037eeb04 00000000`00000001 fffff800`030c96d3 : nt!CmpDereferenceNameControlBlockWithLock+0xe4
fffff880`037eea90 fffff800`0331ba9e : fffff8a0`18995948 fffff880`037eeb04 00000000`00000001 00000000`00000000 : nt!CmpCleanUpKcbCacheWithLock+0x34
fffff880`037eeac0 fffff800`030cb749 : fffff800`0331b764 fffff800`0326b2d8 fffffa80`0d0ebb50 00000000`00000000 : nt!CmpDelayCloseWorker+0x33a
fffff880`037eeb70 fffff800`03359bc6 : 00000000`00000000 fffffa80`0d0ebb50 00000000`00000080 fffffa80`0d0d6040 : nt!ExpWorkerThread+0x111
fffff880`037eec00 fffff800`030b36a6 : fffff880`035d7180 fffffa80`0d0ebb50 fffff880`035e1fc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`037eec40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
Code:
STACK_TEXT:  
fffff880`03947608 fffff800`030d69a9 : 00000000`0000000a 00000000`00000008 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`03947610 fffff800`030d5620 : fffffa80`187aeb80 fffff880`01a2084c fffffa80`180602f0 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`03947750 fffff800`03210a9b : fffffa80`0c690000 fffffa80`0cb2e790 fffffa80`0f48c950 fffff8a0`0f9ce900 : nt!KiPageFault+0x260
fffff880`039478e0 fffff800`032101a1 : fffffa80`0c7efc90 fffffa80`19590b10 00000000`00000000 fffff800`033d6ae7 : nt!ExDeferredFreePool+0x1df
fffff880`03947970 fffff800`030e11ac : 00000000`00000000 00000000`00000001 fffffa80`656c6946 00000000`00000000 : nt!ExFreePoolWithTag+0x411
fffff880`03947a20 fffff800`034979d4 : 00000000`00000001 00000000`00088081 fffffa80`14b32230 fffff800`00088081 : nt!ObfDereferenceObject+0xdc
fffff880`03947a80 fffff800`03125101 : fffffa80`14b32238 00000000`00000001 00000000`00000000 6972645c`32336d65 : nt!MiSegmentDelete+0x194
fffff880`03947ac0 fffff800`03125379 : 00000000`00000000 00000000`00000080 fffffa80`0c7d1b10 00000000`00000012 : nt!MiProcessDereferenceList+0x131
fffff880`03947b80 fffff800`0336fbc6 : 6972645c`32336d65 746c665c`73726576 00737973`2e72676d 00000000`00000000 : nt!MiDereferenceSegmentThread+0x10d
fffff880`03947c00 fffff800`030c96a6 : fffff880`009ed180 fffffa80`0c7f6500 fffff880`009f7fc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03947c40 00000000`00000000 : fffff880`03948000 fffff880`03942000 fffff880`039474b0 00000000`00000000 : nt!KxStartSystemThread+0x16
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Old 08-23-2016, 07:25 PM   #4
jalvarez@insuremytrip.com
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Where do I locate the full logs for Displaylink?
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Old 08-31-2016, 11:31 AM   #5
AlbanRampon
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Hello Jaymes,
In my forum signature, you will see a link on how to use the customer support tool that generates the zip with all the information.
Kind regards,
Alban
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bsod, drivers, ntoskrnl.exe, usb 3.0 dock, windows 7 64 bit

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