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Old 04-24-2018, 12:59 AM   #1
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Default D6000 Dock, Displayport not working.

Hey all,

I have a D6000 dock connected via USB-C to my Aero 15x v8.

Everything is working just fine except for the displayports on the dock. HDMI works just fine.

I'm not sure if this is a faulty dock or if it's some kind of compatibility issue with my monitors. I'm using Dell : S2716DGR monitors. I'm fully aware that getting 144hz and g-sync is kind of out of the question with these docks, but I would like SOME video at least. I also understand that I won't be able to power the PC due to the high power draw of the laptop.

Anyone have any ideas? Thanks!
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Old 05-02-2018, 12:03 PM   #2
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Can you send the logs for this so we can see what resolution and refresh rate we are trying to set on DisplayPort?



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Old 08-10-2018, 09:11 PM   #3
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Default D6000 dock, displayport not working

I have the same issue...D6000 docking station works fine with hdmi, but none of the displayports do what they should do...
Using a Dell Inspiron Laptop.
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Old 08-31-2018, 01:49 PM   #4
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I would advise giving more details as initially asked by my colleague.
The likely cause is you have an out of spec monitor, too out of spec for the chip to handle.
That ended up being the case of the first monitor mentioned.
Kind regards,
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Old 12-04-2018, 05:26 PM   #5
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I created my own thread on this a couple of days ago and just noticed this thread. i have the same / similar issue. the monitors shows up in device manager as well as in screen properties (they are small boxes compared to the laptop screen). Nothing shows up on the screen for either of the display ports.

There must have been some sort of update that broke this.
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Old 12-14-2018, 02:50 AM   #6
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I am having the same issue. I just got the Dell D6000 Docking station and whenever I plug my monitor Dell Alienware AW2518H using the display port it doesn't work at all.. I just get the black screen on my monitor. Plugging the same monitor using HDMI works fine... Any ideas ?
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Old 12-19-2018, 08:35 AM   #7
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Same problem here: No signal at the Displayport (HDMI is fine).

I am using a SurfaceBook2 + Dell D6000 + LG Electronics 34WK95U-W

Log fil is attched

THX for your help!
Attached Files
File Type: zip DL_Windows_Logs_20181219_102314.zip (968.3 KB, 1 views)
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Old 12-23-2018, 09:10 PM   #8
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Default Same issue.

I am experiencing the same problem.

Peripherals plugged into USB3.0, and monitors connected through HDMI, function appropriately through the D6000. The same monitors connected through Displayport do not function at all.

Log attached.

Monitors are ASUS PG279 (x2).

Edit: Monitors/cables work fine when connected directly to computer through displayport.
Attached Files
File Type: zip DL_Windows_Logs_20181223_131847.zip (546.1 KB, 3 views)

Last edited by whocares; 12-23-2018 at 09:27 PM.
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Old 03-02-2019, 08:58 AM   #9
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Default Having same problem

I am having the same problem on the dell D6000 with two monitors , one on hdmi and one on DP.
starting to wonder if displaylink technology is flawed.
Attached Files
File Type: zip DL_Windows_Logs_20190302_192226.zip (420.2 KB, 0 views)
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Old 04-01-2019, 07:02 PM   #10
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Default Same for me on D6000

I'm getting exactly the same.

I have had a D3100 device for a couple of years without problems. I have my HP Omen X 35 (3440x1440) screen connected to the displayport and a HD monitor (Dell U2414H) connected to the HDMI and everything works.
For various reasons I wanted my laptop to connect to the HP Omen X via the HDMI instead of the displayport, but the D3100 canít drive a screen bigger than 2560x1440.
I bought a D6000 because this supposedly can drive a 3440x1440 screen through the HDMI and I can connect the U2414H to a displayport.

Unfortunately, when I try the D6000 I canít get anything through either of the displayport connectors Ė Windows doesnít detect a monitor connected and the monitor doesnít detect anything connected. The LAN, USB and HDMI seem fine, there are no problems there. I tried on 2 separate USB connectors on the laptop and 2 different monitors. I have the latest DisplayLink drivers, I have the latest Intel and NVidia drivers on my laptop and I updated the D6000 with the latest firmware successfully.

I was about to return the D6000 as faulty but I noticed there are too many others with the same problem. Did you get a solution?
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