The 10.13: High Sierra Thread

[Carlo]

Originally Posted by cbwilliamsnh

macOS High Sierra version 10.13
MacBook Pro (Retina, 15-inch, Mid 2014)
Display Link v4.0.0 (just downloaded)

My Display Link display worked fine under Sierra. Upgraded to High Sierra, uninstalled the old version, installed the new version. No picture at all as the device is not visible in the USB section of the System Report. Tried connecting it to a powered USB hub, still not recognized.

Any next steps or am I stuck waiting for a driver update?

Chuck

Hi,

If your device is not visible as a USB device then we need to analyse the HW and host controller configuration, it's not a driver matter as the driver has nothing to connect to.

We need to reproduce this as soon as possible. The best thing would be for you to send us the information gathered by our tool: http://support.displaylink.com/knowl...rticles/755301

We'd still need to know which kind of device (model and manufacturer) you are trying to connect and any information about how the device is connected (adapters or hubs).

Thank you
Carlo