Issues with Zoom Screen Sharing

bjackson00 · 03-18-2024, 06:13 PM

Ever since I updated to a certain version of macOS Sonoma, I have had issues with my external displays freezing while sharing my screen. I have gone to what seems like the end of the world to prevent this including the following:

1. Restart my computer
2. Fresh install of Zoom
3. Update my DisplayLink Manager to the latest version
4. Turn off hardware acceleration in Zoom settings

I have a Plugable dock that is connected to 2 external displays via HDMI. I have attached some of my system information to see if anyone else notices something I haven't.

2024-03-18_14-10-05.jpg

2024-03-18_14-11-56.png

amgz5 · 03-18-2024, 09:44 PM

I'm on Sonoma 14.3.1 and Zoom 5.17.11

I have 2 monitors plugged in and use my computer in clamshell mode. Typically within ~5 minutes of sharing my Chrome window over zoom, both external monitors freeze (not just the chrome window but entire monitor).

bdubslo · 03-20-2024, 02:53 PM

Quote:

Originally Posted by amgz5

I'm on Sonoma 14.3.1 and Zoom 5.17.11

I have 2 monitors plugged in and use my computer in clamshell mode. Typically within ~5 minutes of sharing my Chrome window over zoom, both external monitors freeze (not just the chrome window but entire monitor).

I am having the same issue. Will add that audio still works, but screens are completely frozen. Have to unplug from dock, at which point zoom crashes and have to go back in.

lmayer952 · 03-20-2024, 05:31 PM

Experienced it twice since updating Zoom yesterday. Both monitors freeze while sharing my screen on Zoom.

heyman · 03-22-2024, 04:32 PM

My screen freezes too. I have to disconnect from my external monitors completely in order to share my screen.

I've downloaded version 1.9 to see if that fixes things.

amgz5 · 03-25-2024, 01:58 PM

I wrote into support on Friday; will keep this thread updated if/when they get back to me

mriley · 03-25-2024, 03:47 PM

I'm experiencing the same issue and have posted in the Zoom support forum here: https://community.zoom.com/t5/Meetin...cOS/m-p/172288

I believe this started with Zoom version 5.17.10, which included Sonoma-specific features.

aardWolf · 03-26-2024, 03:11 PM

I and my coworker are having the exact same issue. It was happening before I upgraded to MacOS 14.4.1, but I am now currently using the latest version of the MacOS, DisplayLink, and Zoom.

Sharing via Teams doesn't have this issue. If I plug one monitor directly into my M1 MacBook Pro it does not freeze. With the hub plugged in as well, only the monitor on the hub freezes. This is definitely related to DisplayLink and its interactions with Zoom.

DanielSznicer · 03-27-2024, 11:07 AM

Quote:

Originally Posted by bjackson00

Ever since I updated to a certain version of macOS Sonoma, I have had issues with my external displays freezing while sharing my screen. I have gone to what seems like the end of the world to prevent this including the following:

1. Restart my computer
2. Fresh install of Zoom
3. Update my DisplayLink Manager to the latest version
4. Turn off hardware acceleration in Zoom settings

I have a Plugable dock that is connected to 2 external displays via HDMI. I have attached some of my system information to see if anyone else notices something I haven't.

Attachment 4471

Attachment 4472

Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink

And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com
__________________

amgz5 · 03-29-2024, 06:17 PM

Support was super helpful and resolved the issue via the steps below:

1. Please download the DisplayLink Support Tool available here
2. Disconnect your docking station from your computer
3. Run the DisplayLink Support Tool.
4. Then select Advanced in the left top corner of your top menu bar and once expanded, select Reset Screen Layout
5. Then restart the machine, connect dock again and check if you still have the freeze issues.

03-18-2024, 06:13 PM	#1
bjackson00 Junior Member Join Date: Mar 2024 Posts: 1	Issues with Zoom Screen Sharing Ever since I updated to a certain version of macOS Sonoma, I have had issues with my external displays freezing while sharing my screen. I have gone to what seems like the end of the world to prevent this including the following: 1. Restart my computer 2. Fresh install of Zoom 3. Update my DisplayLink Manager to the latest version 4. Turn off hardware acceleration in Zoom settings I have a Plugable dock that is connected to 2 external displays via HDMI. I have attached some of my system information to see if anyone else notices something I haven't. 2024-03-18_14-10-05.jpg 2024-03-18_14-11-56.png

03-18-2024, 09:44 PM	#2
amgz5 Junior Member Join Date: Mar 2024 Posts: 3	Having the same issue I'm on Sonoma 14.3.1 and Zoom 5.17.11 I have 2 monitors plugged in and use my computer in clamshell mode. Typically within ~5 minutes of sharing my Chrome window over zoom, both external monitors freeze (not just the chrome window but entire monitor).

03-20-2024, 05:31 PM	#4
lmayer952 Junior Member Join Date: Mar 2024 Posts: 1	Same issue Experienced it twice since updating Zoom yesterday. Both monitors freeze while sharing my screen on Zoom.

03-26-2024, 03:11 PM	#8
aardWolf Junior Member Join Date: Dec 2022 Posts: 4	I and my coworker are having the exact same issue. It was happening before I upgraded to MacOS 14.4.1, but I am now currently using the latest version of the MacOS, DisplayLink, and Zoom. Sharing via Teams doesn't have this issue. If I plug one monitor directly into my M1 MacBook Pro it does not freeze. With the hub plugged in as well, only the monitor on the hub freezes. This is definitely related to DisplayLink and its interactions with Zoom. Last edited by aardWolf; 03-26-2024 at 06:32 PM. Reason: grammar

03-22-2024, 04:32 PM	#5
heyman Junior Member Join Date: Mar 2024 Posts: 2	My screen freezes too. I have to disconnect from my external monitors completely in order to share my screen. I've downloaded version 1.9 to see if that fixes things.

03-25-2024, 01:58 PM	#6
amgz5 Junior Member Join Date: Mar 2024 Posts: 3	I wrote into support on Friday; will keep this thread updated if/when they get back to me

03-25-2024, 03:47 PM	#7
mriley Junior Member Join Date: Mar 2024 Posts: 1	I'm experiencing the same issue and have posted in the Zoom support forum here: https://community.zoom.com/t5/Meetin...cOS/m-p/172288 I believe this started with Zoom version 5.17.10, which included Sonoma-specific features.

03-29-2024, 06:17 PM	#10
amgz5 Junior Member Join Date: Mar 2024 Posts: 3	Support was super helpful and resolved the issue via the steps below: 1. Please download the DisplayLink Support Tool available here 2. Disconnect your docking station from your computer 3. Run the DisplayLink Support Tool. 4. Then select Advanced in the left top corner of your top menu bar and once expanded, select Reset Screen Layout 5. Then restart the machine, connect dock again and check if you still have the freeze issues.