03-29-2017, 03:17 PM | #1 |
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SMSC Uninstall
I'm trying to install the DisplayLink drivers, but it fails as it detects the SMSC drivers which were previously installed. I've uninstalled SMSC as much as possible, even going to using Revo Uninstaller to remove any trace of it, and still no use.
I've tried the compatibility check tool as well, and it doesn't create a log file in "C:\Program Files\DisplayLink Core Software\Debug\". In fact it doesn't even create the "C:\Program Files\DisplayLink Core Software\" directory, however it does create a DiCompatCheck.log file in the same directory I run the compatibility tool from. I've tried to attach it, but its regarded as an invalid file |
03-29-2017, 03:20 PM | #2 |
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If you follow the steps here does that help? http://support.displaylink.com/knowl...rticles/544327
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03-29-2017, 04:09 PM | #3 |
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Yes did all that. I uninstalled the ViewSpan software first and then SMSC Core Software (although it required Revo to do it fully). I've also checked and the folder SGFX folder no longer exists in C:\Program Files. Then tried deleting the services manually via CMD but they were already removed.
ie Code:
C:\windows\system32>sc delete SGFXMgr [SC] OpenService FAILED 1060: The specified service does not exist as an installed service. C:\windows\system32> |
03-29-2017, 04:46 PM | #4 |
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In case it helps I've posted the DiCompatCheck.log output to Pastebin
https://pastebin.com/dUyHiycE Tried a few things, that didn't work, but the DlCompatCheck.log contents change, so putting up a new link just in case there's a difference when its decoded https://pastebin.com/U8nGNf2Y Last edited by steky9; 03-29-2017 at 10:33 PM. Reason: Log file content change |
03-30-2017, 03:37 PM | #5 |
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Hello,
The service installed is SGFX Would you please try use: sc delete SGFX Kind regards, Alban
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Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
03-30-2017, 04:25 PM | #6 |
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No luck
Code:
C:\windows\system32>sc delete SGFX [SC] OpenService FAILED 1060: The specified service does not exist as an installed service. C:\windows\system32> Is it searching through the registry for SGFX?. |
03-30-2017, 07:50 PM | #7 |
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Using the support tool, and searching for SGFX, I find the following section in setupapi.dev.log
Code:
>>> [Import Driver Package - c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64\smscufx.inf] >>> Section start 2017/03/29 08:23:06.868 cmd: C:\Users\ekelste\AppData\Local\Temp\{5B62E0C3-2B90-4367-983C-206273E4502A}\viewspan_x64\dpinst.exe /SA /SW /SE sto: Importing driver package into Driver Store: sto: Driver Store = C:\windows\System32\DriverStore (Online | 6.1.7601) sto: Driver Package = c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64\smscufx.inf sto: Architecture = amd64 sto: Locale Name = neutral sto: Flags = 0x00000000 sto: Copying driver package files to 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}'. inf: Opened INF: 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64\smscufx.inf' ([strings]) inf: Opened INF: 'C:\windows\System32\DriverStore\FileRepository\winusb.inf_amd64_neutral_6cb50ae9f480775b\winusb.inf' ([strings.0409]) inf: Opened INF: 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64\smscufx.inf' ([strings]) flq: {FILE_QUEUE_COPY} flq: CopyStyle - 0x00000000 flq: SourceRootPath - 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64' flq: SourceFilename - 'WdfCoInstaller01011.dll' flq: TargetDirectory- 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}' flq: {FILE_QUEUE_COPY exit(0x00000000)} flq: {FILE_QUEUE_COPY} flq: CopyStyle - 0x00000000 flq: SourceRootPath - 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64' flq: SourceFilename - 'WdfCoInstaller01009.dll' flq: TargetDirectory- 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}' flq: {FILE_QUEUE_COPY exit(0x00000000)} flq: {FILE_QUEUE_COPY} flq: CopyStyle - 0x00000000 flq: SourceRootPath - 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64' flq: SourceFilename - 'smscufx.cat' flq: TargetDirectory- 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}' flq: {FILE_QUEUE_COPY exit(0x00000000)} flq: {FILE_QUEUE_COPY} flq: CopyStyle - 0x00000000 flq: SourceRootPath - 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64' flq: SourceFilename - 'smscufx.inf' flq: TargetDirectory- 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}' flq: {FILE_QUEUE_COPY exit(0x00000000)} flq: {FILE_QUEUE_COPY} flq: CopyStyle - 0x00000000 flq: SourceRootPath - 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64' flq: SourceFilename - 'winusbcoinstaller2.dll' flq: TargetDirectory- 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}' flq: {FILE_QUEUE_COPY exit(0x00000000)} flq: {FILE_QUEUE_COPY} flq: CopyStyle - 0x00000000 flq: SourceRootPath - 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64' flq: SourceFilename - 'SgfxSetup.exe' flq: TargetDirectory- 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}' flq: {FILE_QUEUE_COPY exit(0x00000000)} flq: {FILE_QUEUE_COPY} flq: CopyStyle - 0x00000000 flq: SourceRootPath - 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64' flq: SourceFilename - 'SgfxCoInstaller1.dll' flq: TargetDirectory- 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}' flq: {FILE_QUEUE_COPY exit(0x00000000)} flq: {_commit_file_queue} flq: CommitQ DelNodes=0 RenNodes=0 CopyNodes=7 flq: {_commit_copy_subqueue} flq: subqueue count=7 flq: source media: flq: SourcePath - [c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64] flq: SourceFile - [WdfCoInstaller01011.dll] flq: Flags - 0x00000000 flq: {_commit_copyfile} flq: CopyFile: 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64\WdfCoInstaller01011.dll' flq: to: 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}\SET2E0A.tmp' flq: MoveFile: 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}\SET2E0A.tmp' flq: to: 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}\WdfCoInstaller01011.dll' flq: {_commit_copyfile exit OK} flq: {_commit_copyfile} flq: CopyFile: 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64\WdfCoInstaller01009.dll' flq: to: 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}\SET2E1B.tmp' flq: MoveFile: 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}\SET2E1B.tmp' flq: to: 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}\WdfCoInstaller01009.dll' flq: {_commit_copyfile exit OK} flq: {_commit_copyfile} flq: CopyFile: 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64\smscufx.cat' flq: to: 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}\SET2E2B.tmp' flq: MoveFile: 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}\SET2E2B.tmp' flq: to: 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}\smscufx.cat' flq: {_commit_copyfile exit OK} flq: {_commit_copyfile} flq: CopyFile: 'c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64\smscufx.inf' flq: to: 'C:\Users\ekelste\AppData\Local\Temp\{38d7f144-3aae-41cb-3df1-836f3ac66629}\SET2E2C.tmp' Code:
C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53 b75ad332d>dir Volume in drive C is OSDISK Volume Serial Number is 067C-528A Directory of C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_n eutral_f621a53b75ad332d 03/29/2017 08:23 AM <DIR> . 03/29/2017 08:23 AM <DIR> .. 05/02/2013 05:24 AM 40,184 SgfxCoInstaller1.dll 05/02/2013 05:28 AM 11,455,600 SgfxSetup.exe 05/03/2013 02:17 PM 12,677 smscufx.cat 05/02/2013 05:28 AM 11,000 smscufx.inf 03/29/2017 08:23 AM 32,900 smscufx.PNF 05/02/2013 05:28 AM 1,721,576 WdfCoInstaller01009.dll 05/02/2013 05:28 AM 1,795,952 WdfCoInstaller01011.dll 05/02/2013 05:28 AM 1,002,728 winusbcoinstaller2.dll 8 File(s) 16,072,617 bytes 2 Dir(s) 86,527,201,280 bytes free C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53 b75ad332d>del *.* C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53 b75ad332d\*.*, Are you sure (Y/N)? y C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53 b75ad332d\SgfxCoInstaller1.dll Access is denied. C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53 b75ad332d\SgfxSetup.exe Access is denied. C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53 b75ad332d\smscufx.cat Access is denied. C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53 b75ad332d\smscufx.inf Access is denied. C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53 b75ad332d\smscufx.PNF Access is denied. C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53 b75ad332d\WdfCoInstaller01009.dll Access is denied. C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53 b75ad332d\WdfCoInstaller01011.dll Access is denied. C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53 b75ad332d\winusbcoinstaller2.dll Access is denied. C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53 b75ad332d> |
03-30-2017, 10:21 PM | #8 |
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Got those files deleted now, and re-ran the support tool, but it still gives the same output. I'm thinking then that it has to be pulling this information from either a log file or else the registry?
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03-31-2017, 08:24 AM | #9 |
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Hello,
I'm sorry, I replied whilst on mobile and did not read logs properly. HKEY_LOCAL_MACHINE\SOFTWARE\SGFX is detected. This is not a service, but the folder for the software itself, therefore you cannot remove it with "sc delete". Do you need the command line or are you comfortable enough going in regedit to remove that? Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
03-31-2017, 09:03 PM | #10 |
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