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Old 04-21-2021, 08:29 PM   #1
Hans Hohenner
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Default Difficulty using XP-PEN with Dock190USZ

Hi -

I've recently migrated to a new 16" MacBook with an external monitor. I also have an XP-PEN Artist 13.3 Pro that I use for work. The XP-PEN works fine when I attach it directly to the Mac, no issues. However, it uses a few ports ... hence the reason for a docking station.

I am unable to get the XP-PEN to work consistently through the Dock190USZ docking station. It either fails to show up completely, or it only functions either as a second monitor (with no pen support) or a trackpad (with no display abilities).

I'm looking for advice on how to get these devices working together...

Thanks!

Hans
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Old 04-22-2021, 11:28 AM   #2
JakubDabrowski
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Location: Katowice, Poland
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Default

Hello,

Thank you for reaching out to us here on the forum.

If you may, please follow guide over here and gather log files for me: https://support.displaylink.com/know...to-displaylink

Afterwards, please send them to our email address: technical-enquiries@synaptics.com with your issue description.

Thanks to it I will be able to exchange emails directly and speed up our support process.

Thank you in advance.

Kind regards,
Jakub
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