Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software
Register FAQ Calendar Today's Posts Search

Reply
 
Thread Tools Search this Thread Display Modes
Old 03-30-2014, 05:26 AM   #1
basstscho
Junior Member
 
Join Date: Mar 2014
Posts: 3
Default Win 8.1, Mouse lag

Hello,

for me it is the first time to use a DisplayLink-Docking Station (Asus HZ-1, USB 3.0) with my Asus Zenbook UX301 with 2 external (DVI) Monitors @ 1920x1200. The Problem is, that the mouse cursor lags. Sometimes it is hidden for a few pixel. The problem is solved, when there is a movie (or youtube-video) running on one of the screens. Does the driver fell into an enegry-saving-mode if there are not that big changes on the screen?

Best,
Johannes
basstscho is offline   Reply With Quote
Old 03-30-2014, 11:01 PM   #2
JamesH
Senior Member
 
Join Date: Jan 2012
Posts: 1,523
Default

Hi,

Is the lag on both external monitors?

What mode (extend/mirror/notebook monitor off/primary) are your monitors in?

Does the lag persist if you choose the High Performance mode in the Control Panel|Power Options|Power Plans options?

Please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James
JamesH is offline   Reply With Quote
Old 04-21-2014, 04:40 PM   #3
basstscho
Junior Member
 
Join Date: Mar 2014
Posts: 3
Default

Hi James,

yes, the computer runs in the Performance mode. The Problem witrh the mouse is on bouth displays. I attached the support-File and a short video which shoes the blinking Cursor (without any movement of it).

Best,
Johannes
Attached Files
File Type: zip 20140421_162919327_iOS.zip (5.92 MB, 1 views)

Last edited by basstscho; 04-23-2014 at 05:00 AM.
basstscho is offline   Reply With Quote
Old 04-22-2014, 03:37 PM   #4
JamesH
Senior Member
 
Join Date: Jan 2012
Posts: 1,523
Default

Hi,

Can you try 7.5 M2 from here:
http://www.displaylink.com/support/downloads.php

Thanks,
James
JamesH is offline   Reply With Quote
Old 04-23-2014, 05:03 AM   #5
basstscho
Junior Member
 
Join Date: Mar 2014
Posts: 3
Default

Hi James,

now it looks really good! But why didn't the search for updates find this update? I used it just before running the support tool.

Best,
Johannes
basstscho is offline   Reply With Quote
Reply


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 05:56 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.