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Old 09-07-2021, 11:28 AM   #1
DmitryAE
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Default Dell D6000 new firmware for dock not waking up on USB-C when rebooting

Hello All.

My current config: M1 Macbook Air / 11.5.2, Dell D6000 / DL driver 1.4.
Good news: after update Dell D6000 firmware to A04 dock makes "white" just after macbook's restart. Need no to turn off/on dock or did manipulation with usb cable.

Direct link to Dell update firmware: https://www.dell.com/support/home/en...-d6000/drivers

Bad news: you still have to use windows machine for update
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Old 09-07-2021, 11:33 AM   #2
AlbanRampon
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Hello Dmitry,

I was replying exactly that on another thread.
The USB-C Power Delivery controller has an update. That's why there was no issue in USB-A mode. We have verified with the manufacturer that the new firmware is indeed intended to fix that issue.

Power cycling the dock after successful flashing will allow the controller to use its new firmware.

Regards,
Alban
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Last edited by AlbanRampon; 09-07-2021 at 11:57 AM.
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Old 08-07-2023, 07:55 PM   #3
robegamesios
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Quote:
Originally Posted by AlbanRampon View Post
Hello Dmitry,

I was replying exactly that on another thread.
The USB-C Power Delivery controller has an update. That's why there was no issue in USB-A mode. We have verified with the manufacturer that the new firmware is indeed intended to fix that issue.

Power cycling the dock after successful flashing will allow the controller to use its new firmware.

Regards,
Alban
thanks! power cycling after the firmware update fixed the issue of my D6000 not charging my 2017 macbook pro.
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Old 03-05-2024, 06:20 PM   #4
donmontalvo
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Quote:
Originally Posted by AlbanRampon View Post
Hello Dmitry,

I was replying exactly that on another thread.
The USB-C Power Delivery controller has an update. That's why there was no issue in USB-A mode. We have verified with the manufacturer that the new firmware is indeed intended to fix that issue.

Power cycling the dock after successful flashing will allow the controller to use its new firmware.

Regards,
Alban

@AlbanRampon We confirmed that the D6000 that shows version 31.59 requires monitors to be disconnected and reconnected after a reboot.

We also confirmed that D6000 that shows version 35.65 does not require disconnecting and reconnecting after a reboot.

I have log files for the D6000 31.59 scenario, if someone from DisplayLink Support can provide us with a way to upload that is not through this public forum.

PS is there a way for us to update the D6000 version (firmware?) from a Mac? The tool only supports Windows.
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Old 03-21-2024, 04:14 PM   #5
donmontalvo
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Exclamation Anyone monitoring this thread?

Anyone monitoring this thread?
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Old 05-10-2024, 03:04 PM   #6
cdeneen
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I'm not sure this is something the people at Displaylink can deal with right? Isn't the firmware dock specific?
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Old 05-14-2024, 08:33 AM   #7
plasticine
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Quote:
Originally Posted by donmontalvo View Post
Anyone monitoring this thread?
What you need to do, even if seems tidious is find or a windows PC to do it, or have a partition in your mac with windows to do it. I did the later in the past to upgrade my D6000.

NOTE: Is not a DisplayLink issue updating a dock D6000, so I don't think they would reply.
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Old 09-08-2021, 02:47 AM   #8
pjl
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I upgraded the firmware for D6000 with Windows machine and fully power cycled the docking station before I plugged back to MBA M1. Now, I don't have to use USB-C hub between MBA M1 and D6000 - that was my workaround to overcome the issue.

Now, it works great with 3 monitors - 1 HDMI (alt-mode) and 2 DisplayPorts.

Only thing I miss now is display rotation! Once the rotation feature works, I can call it complete.
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Old 09-08-2021, 07:02 PM   #9
riddl0rd
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Hey Dmitry,

Thanks for this heads up i canít test this out right away but does this new firmware fix usb mouse/keyboard that gets disconnected? Only way is to disconnect/connect power for a couple of times for it to work.
Hope this is also in that same fix
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Old 12-12-2021, 09:38 AM   #10
ojobson
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Is anyone having an issue with this again since upgrading DisplayLink to beta v1.6 to enable screen rotation?

Perhaps it is not just limited to the D6000?

Every time I come back to my setup I have to power cycle the D6000 dock to get the screen to turn on. The Dock works in other regards, which causes most of the pain as I have to disconnect all my external drives before I can power cycle the dock.
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