02-25-2020, 01:26 AM | #1 |
Junior Member
Join Date: Feb 2020
Posts: 1
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D6000 Surface Pro adaptor
Hi,
I have a Surface Pro 4 with Surface Connect/USBC adaptor - Windows 10 1909. When connected to the D6000 all peripherals work, graphics, USB, sound, ethernet - but power does not. The white LED on Surface Adaptor lights up for a couple of seconds (indicating power), but then goes off. The same issue happens with a newer Surface 7 - though it works perfectly off USBC only. The Surface Pro 4 works fine with a Surface Dock - I have tried various power supplies, a 130W DELL, a 90W Microsoft (came with the Surface Dock). I have latest software and firmware - any thoughts? |
02-26-2020, 09:01 AM | #2 |
DisplayLink Tech Support
Join Date: Jan 2020
Location: Katowice, Poland
Posts: 269
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Hello,
Thank you for reaching out to us on the forum. The setup you have described will not work on Surface Pro 4 as the Surface Connect to USB-C adapter works only on Surface Pro 5 or newer. It has been described in the following article: https://support.microsoft.com/en-us/...-adapter-setup Best regards, Jakub
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Tags |
d6000, power managment, surface pro |
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