Issue with Installation

tsmithmtb · 05-15-2013, 02:23 PM

I am trying to get this HIS HMVS-MAC-PC USB to HDMI adapter to work, and nothing I do will get it to. I install the latest software from this site, the services are running, and when I plug in the device, all it says in the device manager is "USB3 HDMI Adapter" with a yellow flag in it. It does not install the drivers for it. Is this an issue with my system, or should I send the card back? Attached is the log bundle for my system.

JamesH · 05-16-2013, 10:34 AM

Hi,

Please try these steps:
- Disconnect the HIS adapter
- Uninstall the DisplayLink Graphics software
- Download and run the DisplayLink Install Cleaner from here:
http://www.displaylink.com/support/ticket.php?id=297
- Reinstall R7.2M1 DisplayLink software
- Reconnect the HIS adapter

Let me know how you get on.

Thanks,
James

tsmithmtb · 05-16-2013, 05:42 PM

Same results. Attached are the log files. I enabled both advanced options this time as well.

superjmt · 05-17-2013, 06:27 AM

hi
i have the same issue with my his multi view + sound on windows 7 64 bits
impossible for windows to find drivers!!!

MAX-PC_20130517_103131.zip

tsmithmtb · 05-20-2013, 02:31 PM

Any more thoughts?

JamesH · 05-20-2013, 08:07 PM

I'm trying to reproduce this issue - so far without success.

Has the adapter ever been successfully installed? If so any clues as to what was different?

Please try (with the device connected)
Open device manager
Right click on the adapter
Select Uninstall
Select Delete the driver software for this device
Select OK
Back in device manager right click on the computer name
Select Scan for hardware changes

Let me know how you get on.

Thanks,
James

tsmithmtb · 05-21-2013, 04:10 PM

I have never installed this successfully. I bought it within the last two weeks, but did notice that it seemed to have been opened before. I have probably uninstalled/deleted every way that you can. Even did a system restore to before I tried the first time. Every time it shows up in the device manager as an unrecognized device and labeled "USB3 to HDMI adapter."

05-17-2013, 06:27 AM	#4
superjmt Junior Member Join Date: May 2013 Posts: 1	same issue hi i have the same issue with my his multi view + sound on windows 7 64 bits impossible for windows to find drivers!!! MAX-PC_20130517_103131.zip Last edited by superjmt; 05-17-2013 at 06:35 AM. Reason: adding attachment

05-16-2013, 10:34 AM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please try these steps: - Disconnect the HIS adapter - Uninstall the DisplayLink Graphics software - Download and run the DisplayLink Install Cleaner from here: http://www.displaylink.com/support/ticket.php?id=297 - Reinstall R7.2M1 DisplayLink software - Reconnect the HIS adapter Let me know how you get on. Thanks, James

05-20-2013, 02:31 PM	#5
tsmithmtb Junior Member Join Date: May 2013 Posts: 4	Any more thoughts?

05-20-2013, 08:07 PM	#6
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	I'm trying to reproduce this issue - so far without success. Has the adapter ever been successfully installed? If so any clues as to what was different? Please try (with the device connected) Open device manager Right click on the adapter Select Uninstall Select Delete the driver software for this device Select OK Back in device manager right click on the computer name Select Scan for hardware changes Let me know how you get on. Thanks, James

05-21-2013, 04:10 PM	#7
tsmithmtb Junior Member Join Date: May 2013 Posts: 4	I have never installed this successfully. I bought it within the last two weeks, but did notice that it seemed to have been opened before. I have probably uninstalled/deleted every way that you can. Even did a system restore to before I tried the first time. Every time it shows up in the device manager as an unrecognized device and labeled "USB3 to HDMI adapter."