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11-14-2013, 08:35 PM
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#1 |
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Junior Member
Join Date: Nov 2013
Posts: 5
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23" Cinema Display HD issue
I have the C2G model# 30546 DVI to USB adapter with the DisplayLink 2.1 driver running Mavericks and using a 23" Cinema HD Display. I get not image on the monitor but 3 short flashes in the power light (Apple code for "The display is detecting wrong video format or an unsupported resolution.").
The adapter works with a 17" Samsung monitor that I tested with. I get 1920x1200 in my display preferences but apparently the connection is not being made. ANY SUGGESTIONS APPRECIATED. Thank you. |
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11-15-2013, 04:41 PM
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#2 |
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Mac Team
Join Date: Feb 2009
Posts: 606
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Can you please collect the logs with the tool in http://www.displaylink.com/support/ticket.php?id=269
We can check the timings in the logs. Cheers, Carlo Last edited by Wim; 11-20-2013 at 01:52 PM. Reason: Fixed link |
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11-15-2013, 08:32 PM
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#3 |
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Junior Member
Join Date: Nov 2013
Posts: 5
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Sorry, I don't see any tools you mentioned. Your link directs me to http://www.displaylink.com/support/knowledgebase.php where I don't see what you refer to.
Have you guys done any testing with the 23" Cinema Display HD? Last edited by doc50; 11-16-2013 at 07:32 PM. |
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11-19-2013, 06:54 PM
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#4 |
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Junior Member
Join Date: Nov 2013
Posts: 6
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You can download the tool here http://extranet.displaylink.com/tech...debug_tool.zip
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11-21-2013, 10:37 PM
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#5 |
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Junior Member
Join Date: Nov 2013
Posts: 5
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Thanks
Thanks mbechdel@gmail.com
I was able to get the tool there with no problem. |
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11-21-2013, 10:42 PM
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#6 | |
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Junior Member
Join Date: Nov 2013
Posts: 5
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Quote:
Here is a screen shot of my system prefs and a zip file with the logs you requested. Again, this is on a 17" MacBook Pro 2.2 ghz quad core and the monitor I am trying to attach is a 23" Cinema Display. I am using the C2G model #30546 usb to DVI connector with the displaylink 2.1 driver. Thanks for any insight. DOC |
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