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Old 09-30-2015, 05:33 AM   #1
ourzoo
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Default Adapter No Longer Being Recognized Since Upgrading to 2.5 Beta 1

I'm running Yosemite 10.10.5 on a 2012 Macbook Pro. I have 2 external monitors, one powered via MiniDisplay Port to DVI and the other Display Link USB to DVI. All were working perfectly until I checked and decided to install the new beta.

Since installed, the Mac no longer recognizes the USB adapter what so ever. I have tried rebooting, uninstalling, correcting permissions, reinstalling, rebooting and still nothing. I have tried reverting back to 2.4.2 and still nothing. I have switched USB ports to make sure it isn't the port and I have even connected the other monitor with my other adapter and it works flawlessly.

Please help, being down a monitor is going to kill my productivity for work.

Now what????????????
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Old 09-30-2015, 06:40 AM   #2
ourzoo
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Would recovering the system via time capsule do the trick?
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Old 09-30-2015, 09:16 AM   #3
Carlo
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Hi ourzoo,

We need logs to understand what's going on. This is completely unexpected as you would imagine...

Can you please follow the instructions here: http://support.displaylink.com/knowl...to-displaylink

Best regards,
Carlo
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Old 09-30-2015, 04:00 PM   #4
ourzoo
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I tried downloading the tool multiple times and it's downloading as an executable file for Windows and not for Mac. It doesn't matter whether I have Parallels and Windows running or not? The software is installed on the Mac HD so I don't see how sending any logs from Windows would be helpful. Please advise on what to do next?
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Old 09-30-2015, 04:09 PM   #5
ourzoo
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Nevermind, figured out the issue. Collecting data now and will send over.
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Old 10-01-2015, 06:38 AM   #6
tagmike
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This was my exact experience today. I sent an email to Support through the Contact form, and have downloaded the Information Collection tool.

One thing I tried in troubleshooting is looking at the System Report for the Mac, to see if the Diamond BVU 3500 was showing up as a USB device. It is not.

Prior to attempting the upgrade the system was working perfectly.
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Old 10-01-2015, 09:27 AM   #7
Carlo
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Many thanks for the quick feedback.

To be on the safe side we are pulling the release. If you have this issue please contact us directly at http://support.displaylink.com
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Old 10-01-2015, 09:44 PM   #8
Banjo
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this also happens in the 2.4 release version. We just figured out it was the DisplayLink software during a rebuild. Please release a patched version as soon as you can We have a lot of folks using Display Link software and usb ethernet adapters

J
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Old 10-01-2015, 10:06 PM   #9
Carlo
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Quote:
Originally Posted by Banjo View Post
this also happens in the 2.4 release version. We just figured out it was the DisplayLink software during a rebuild. Please release a patched version as soon as you can We have a lot of folks using Display Link software and usb ethernet adapters

J
Hi Banjo,

This issue is not the Ethernet adapter compatibility issue. We think your issue to be fixed in the upcoming 2.5 beta 2.

Best regards,
Carlo
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Old 10-01-2015, 11:26 PM   #10
ourzoo
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I hope you folks get this figured out quickly. I'm happy I at least have 3 monitors in my office working, but I work from home 2 days a week usually and I'm now down to 2. This is going to hurt until this gets figured out.
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