Wavlink dock & HP computer, continously disconnects

oierarias · 11-04-2022, 11:53 AM

Hi there!

I have a problem with the Wavlink dock, model: WL-UG39DH2, and HP portable computers, model HP 250 G8.
I am writing from an enterprise. We have bought some new HP 250 G8 computers, and also some Wavlink WL-WG39DH2 docks. When we try to use that docks on that computers, there where allways continous disconnections.

We connect 2 displays (VGA + HDMI) and ethernet cable to the dock, and we can see that the displays turns off for a few seconds (during the disconnection). Also the ethernet connection goes down during that disconnection.

We tried different units of that dock, on (also) different units of HP 250 G8 portables. Allways with problems.
But if we try that dock with another portable (Lenovo, Asus...) that works correctly, and also tried the HP 250 G8 portable with another different model of Wavlink dock, and also worked properly.

We tried everything, install diferent drivers, from Wavlink web, displaylink web, also HP web, all the drivers of the computer are installed, firmware and BIOS updated...we dont know what more can try with this, but it's a problem because we have many HP 250 G8 units and also THAT Wavlink dock model.

Any help?

Thanks!

11-04-2022, 11:53 AM	#1
oierarias Junior Member Join Date: Nov 2022 Posts: 2	Wavlink dock & HP computer, continously disconnects Hi there! I have a problem with the Wavlink dock, model: WL-UG39DH2, and HP portable computers, model HP 250 G8. I am writing from an enterprise. We have bought some new HP 250 G8 computers, and also some Wavlink WL-WG39DH2 docks. When we try to use that docks on that computers, there where allways continous disconnections. We connect 2 displays (VGA + HDMI) and ethernet cable to the dock, and we can see that the displays turns off for a few seconds (during the disconnection). Also the ethernet connection goes down during that disconnection. We tried different units of that dock, on (also) different units of HP 250 G8 portables. Allways with problems. But if we try that dock with another portable (Lenovo, Asus...) that works correctly, and also tried the HP 250 G8 portable with another different model of Wavlink dock, and also worked properly. We tried everything, install diferent drivers, from Wavlink web, displaylink web, also HP web, all the drivers of the computer are installed, firmware and BIOS updated...we dont know what more can try with this, but it's a problem because we have many HP 250 G8 units and also THAT Wavlink dock model. Any help? Thanks! Last edited by oierarias; 11-04-2022 at 03:43 PM.