Resolution issue

[David Marten]

I am having a problem with the resolution of a monitor using the DisplayLink technology. The device is from StarTech and is the USB32DPPRO which looks like it uses the DL3500.

I had an HP ZR30W monitor and was able to display at 2560x1600 with the USB32DPPRO. I have gotten a new monitor, a HP Z30i which can be driven at 2560x1600, however when connecting to the same USB32DPPRO the maximum resolution is only 1920x1200.

I have updated both the USB3.0 drivers from Intel and have the latest DisplayLink drivers from the DisplayLink webpage.

Any ides why I can use a higher resolution with an older monitor, but the newer one is limited?

thanks

[oyvindskj]

I think I have that issu too...

I'm using tagus USB 3.0 Dual Video dockin station and cannot set higher resolution then 1920*1200.
Docking is Attached to a Surface Pro 2 and my monitor is a Fujitsu P27T-6 IPS.
Latest drivers is used. Any pointers?

Cheers,

Øyvind

[JamesH]

Originally Posted by David Marten

I am having a problem with the resolution of a monitor using the DisplayLink technology. The device is from StarTech and is the USB32DPPRO which looks like it uses the DL3500.

I had an HP ZR30W monitor and was able to display at 2560x1600 with the USB32DPPRO. I have gotten a new monitor, a HP Z30i which can be driven at 2560x1600, however when connecting to the same USB32DPPRO the maximum resolution is only 1920x1200.

I have updated both the USB3.0 drivers from Intel and have the latest DisplayLink drivers from the DisplayLink webpage.

Any ides why I can use a higher resolution with an older monitor, but the newer one is limited?

thanks

Hi,

Please attach the logs from this tool with the Z30i connected:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

[JamesH]

Originally Posted by oyvindskj

I think I have that issu too...

I'm using tagus USB 3.0 Dual Video dockin station and cannot set higher resolution then 1920*1200.
Docking is Attached to a Surface Pro 2 and my monitor is a Fujitsu P27T-6 IPS.
Latest drivers is used. Any pointers?

Cheers,

Øyvind

Hi,

You'll need a dock with a DisplayPort output to support the native resolution of your monitor. See http://www.displaylink.com/shop/docks for details of which docks have the DisplayPort output.

Thanks,
James

[JamesH]

Originally Posted by David Marten

I am having a problem with the resolution of a monitor using the DisplayLink technology. The device is from StarTech and is the USB32DPPRO which looks like it uses the DL3500.

I had an HP ZR30W monitor and was able to display at 2560x1600 with the USB32DPPRO. I have gotten a new monitor, a HP Z30i which can be driven at 2560x1600, however when connecting to the same USB32DPPRO the maximum resolution is only 1920x1200.

I have updated both the USB3.0 drivers from Intel and have the latest DisplayLink drivers from the DisplayLink webpage.

Any ides why I can use a higher resolution with an older monitor, but the newer one is limited?

thanks

Hi,

Apologies for the delay in replying.

I've raised this internally for further investigation.

Thanks,
James

[JamesH]

Hi,

Can we get the logs from when the Z30i is attached?

Please send them to the same address as before.

Thanks,
James

[David Marten]

James,
i have sent the log files to you.
thanks for looking into it.
David

[JamesH]

Hi,

Thanks - I've added this to the issue report.

James

[JamesH]

Hi,

This is fixed in the next software release due out later this month.

Thanks,
James

[David Marten]

James,
it appears that the new drivers did not address the resolution issue.
I had un-installed and re-installed the new drivers. the resolution remains max of 1920x1200.
I have collected the log files and submitted them.

david