Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 05-05-2011, 08:10 PM   #1
hoffman
Junior Member
 
Join Date: May 2011
Posts: 6
Default display link device freezing

I'm experiencing a problem with a displaylink device freezing up. The external monitor the device is attached to is generating the following symptoms.

1. freezing on current screen
2. refreshing at a slow rate.
3. turning the screen black.

unplugging and re-plugging the device sets everything straight again. Below are my system specs. I just recently downloaded the new 5.6 driver and will see if this resolves.

Dell E6510
Nvidia NVS 3100M (driver 259.22)
Intel i5 M520 2.4Ghz
4 Gb RAM
Windows 7 64bit
IOGEAR USB 2.0 External VGA Video Card GUC2015V
hoffman is offline   Reply With Quote
Old 05-12-2011, 08:21 PM   #2
hoffman
Junior Member
 
Join Date: May 2011
Posts: 6
Default

driver 5.6 does not resolve this
hoffman is offline   Reply With Quote
Old 05-14-2011, 10:47 AM   #3
Wim
Senior Member
 
Join Date: Feb 2009
Posts: 1,561
Default

Can you check you are using Windows Aero mode, rather than basic mode?

If this doesn't solve it, please post your log files here.

Wim
Wim is offline   Reply With Quote
Old 05-16-2011, 01:53 PM   #4
hoffman
Junior Member
 
Join Date: May 2011
Posts: 6
Default

Windows is running in Aero mode. I'm having trouble uploading the files to this forum. The file is 183mb and the upload tool is timing out. I can pull some specific files from the zip folder if there is something you need to take a look at.
hoffman is offline   Reply With Quote
Old 05-17-2011, 09:30 AM   #5
Wim
Senior Member
 
Join Date: Feb 2009
Posts: 1,561
Default

I really need the DisplayLink*.log files. You can remove any setup* files and the memory.dmp if its in there.

Thanks
Wim is offline   Reply With Quote
Old 05-17-2011, 01:18 PM   #6
hoffman
Junior Member
 
Join Date: May 2011
Posts: 6
Default

Alright. I removed the memory.dmp file and was was able to upload it. I think the browser kept timing out when attempting to upload the file
Attached Files
File Type: zip 20110505_135151.zip (2.70 MB, 3 views)
hoffman is offline   Reply With Quote
Old 05-19-2011, 11:06 AM   #7
Wim
Senior Member
 
Join Date: Feb 2009
Posts: 1,561
Default

hoffman

These logs are from v5.2 software run in January 2011. They are not v5.6 which should solve the freezing.

Can you install v5.6 and see if this solves it?

Wim

Last edited by Wim; 05-19-2011 at 11:19 AM.
Wim is offline   Reply With Quote
Old 05-19-2011, 04:32 PM   #8
hoffman
Junior Member
 
Join Date: May 2011
Posts: 6
Default

installed 5.6 driver. will let you know in a few days
hoffman is offline   Reply With Quote
Old 05-23-2011, 12:51 PM   #9
torerikk
Junior Member
 
Join Date: May 2011
Posts: 3
Unhappy I have the same problem

My DisplayLink device (Asus Universal Docking Station) freezes about one or two times a day on my Windows 7 Professional 64-bit system. The only thing that seems to fix it is to disconnect both the docks power and usb connection. I've attached the zip-file created by the Support Tool, excluding the "Memory.dmp" file due to its size. Any idea about what is wrong?
Attached Files
File Type: zip 20110523_133541.zip (2.08 MB, 2 views)
torerikk is offline   Reply With Quote
Old 05-26-2011, 02:58 PM   #10
hoffman
Junior Member
 
Join Date: May 2011
Posts: 6
Default

5.6 driver has resolved these problems. I thank you for your time
hoffman is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 08:53 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.