Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 02-10-2019, 05:20 PM   #1
isalikk
Junior Member
 
Join Date: Feb 2019
Posts: 1
Unhappy AOC USB monitor becomes unrecognizable on Surface Book

Hello,

My Surface Book suddenly stopped recongnizing DisplayLink HDMI adapter which connects to a subdisplay.
Now there is no DisplayLink entry in my Device manager, or no chime when plugging the adapter into USB port.
I tried everything I could, including uninstalling and reinstalling the DisplayLink driver a numerous times, yet I can see no sign of recovery.

I made sure the same adapter and the same display still works perfectly as a subdispaly on another PC. So the problem must be within the Surface Book.

I attach the Displaylink Windows Support Tool result.
Any help is greatly appreciated. Thank you.
Attached Files
File Type: zip DL_Windows_Logs_20190210_223215.zip (904.4 KB, 1 views)

Last edited by isalikk; 02-11-2019 at 10:29 AM.
isalikk is offline   Reply With Quote
Old 02-11-2019, 10:11 PM   #2
johnmharte
Junior Member
 
Join Date: Sep 2018
Location: New York
Posts: 3
Default

curious the answer here. We are seeing issues with Surface Pro 4, Surface Laptop 1 and v2 Surface Laptops.
johnmharte is offline   Reply With Quote
Old 03-05-2019, 07:41 PM   #3
calisav
Junior Member
 
Join Date: Mar 2019
Posts: 1
Default Surface 4 Not Recognizing the USB AOC E1659F Monitor

No matter what I do or try I can't get my Surface Pro 4 to recognize the extra USB monitor. Is there a work around for this? I love my little AOC....
calisav is offline   Reply With Quote
Old 03-06-2019, 10:42 AM   #4
AlbanRampon
Senior Member
 
AlbanRampon's Avatar
 
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
Arrow

Hello,

When I had the Surface Pro 3, some USB displays didn't work as the Surface USB port couldn't provide enough current to boot the display.
I would recommend you plug the second USB plug of the monitor to the Surface Pro 3 power adapter USB port. If you don't see the desktop straight away, please wait ~2 minutes as it may be doing firmware flashing.

Kind regards,
Alban
__________________
Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
AlbanRampon is offline   Reply With Quote
Reply

Tags
device manager, display issue

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 10:21 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.