Outlook 2016 Corruption

johncz · 01-13-2017, 02:51 PM

I have 2 Dell monitors (set at 1920x1080 using a DVI connector) attached to a Displaylink USB3.0 dock which is connected to a Lenovo X1 laptop.

After using Outlook 2016 for 15-30 minutes, the Outlook graphics becomes corrupt (nothing displays or partial). I need to close Outlook and then restart. The same issue appears again after 15-30 minutes of using Outlook.

I have tried both a Lenovo and StarTech dock with the same issue.

DisplayLink driver = 8.1.843
Intel HD 4400 = 20.19.15.4531
Windows 10 = Build 15002.1001 (this was also occurring with the earlier builds)
Outlook 2016 = 16.0.6965.2117

rboerner · 01-13-2017, 03:00 PM

If you disable hardware graphics acceleration in Office as described here -> https://support.microsoft.com/en-us/kb/2768648 does that help? (info about halfway down the page)

johncz · 01-13-2017, 03:14 PM

Yes ... I did disable hardware graphics acceleration and went through the Microsoft Support and Recovery Assistant for Office.

Same issue

AlbanRampon · 01-20-2017, 03:12 PM

Hello,

This is a Windows Insiders build, I believe. We have noticed the issue we reported before seems worse on that build and 15007 as well.

Microsoft is working on it.

Kind regards,
Alban

Scoobysnax · 03-06-2017, 11:35 AM

Is there a link to the report from before?

AlbanRampon · 03-07-2017, 04:01 PM

Hello,

Microsoft bug tracking system does not have a public access.
Visibility of reports is limited to Microsoft and the partner associated with the report. This means that even if DisplayLink reported the bug, should this be a bug with a graphics vendor, I will lose access to its status when it changes partner association.

As far as I know and have been experiencing, there isn't a fixed OS available today.

Kind regards,
Alban

PeterB · 06-29-2017, 07:22 PM

Alban,

Do you know of any update to this issue? We are seeing this in our company with DisplayLink and Windows 10 1607.

Thanks,
PeterB

AlbanRampon · 06-30-2017, 08:21 AM

Hello Peter,

We believe this has been fixed since Insiders builds of the Windows 10 Creators Update (1703).
The fix was not backported (=serviced) to Windows 10 Anniversary Update (1607). They were complex changes which included risk, without any guarantee of result on Anniversary.

Kind regards,
Alban

01-13-2017, 02:51 PM	#1
johncz Junior Member Join Date: Jan 2017 Posts: 2	Outlook 2016 Corruption I have 2 Dell monitors (set at 1920x1080 using a DVI connector) attached to a Displaylink USB3.0 dock which is connected to a Lenovo X1 laptop. After using Outlook 2016 for 15-30 minutes, the Outlook graphics becomes corrupt (nothing displays or partial). I need to close Outlook and then restart. The same issue appears again after 15-30 minutes of using Outlook. I have tried both a Lenovo and StarTech dock with the same issue. DisplayLink driver = 8.1.843 Intel HD 4400 = 20.19.15.4531 Windows 10 = Build 15002.1001 (this was also occurring with the earlier builds) Outlook 2016 = 16.0.6965.2117

01-20-2017, 03:12 PM	#4
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello, This is a Windows Insiders build, I believe. We have noticed the issue we reported before seems worse on that build and 15007 as well. Microsoft is working on it. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

03-06-2017, 11:35 AM	#5
Scoobysnax Junior Member Join Date: Mar 2017 Posts: 1	Please can you link us to the issue reported before Is there a link to the report from before?

03-07-2017, 04:01 PM	#6
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello, Microsoft bug tracking system does not have a public access. Visibility of reports is limited to Microsoft and the partner associated with the report. This means that even if DisplayLink reported the bug, should this be a bug with a graphics vendor, I will lose access to its status when it changes partner association. As far as I know and have been experiencing, there isn't a fixed OS available today. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

06-30-2017, 08:21 AM	#8
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello Peter, We believe this has been fixed since Insiders builds of the Windows 10 Creators Update (1703). The fix was not backported (=serviced) to Windows 10 Anniversary Update (1607). They were complex changes which included risk, without any guarantee of result on Anniversary. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

01-13-2017, 03:00 PM	#2
rboerner Super Moderator Join Date: Jan 2015 Posts: 426	If you disable hardware graphics acceleration in Office as described here -> https://support.microsoft.com/en-us/kb/2768648 does that help? (info about halfway down the page)

01-13-2017, 03:14 PM	#3
johncz Junior Member Join Date: Jan 2017 Posts: 2	Yes ... I did disable hardware graphics acceleration and went through the Microsoft Support and Recovery Assistant for Office. Same issue

06-29-2017, 07:22 PM	#7
PeterB Junior Member Join Date: Jun 2017 Posts: 4	Alban, Do you know of any update to this issue? We are seeing this in our company with DisplayLink and Windows 10 1607. Thanks, PeterB