11-28-2013, 03:20 AM | #1 |
Junior Member
Join Date: Nov 2013
Posts: 4
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ASUS USB3.0 HZ1 Docking Station Monitor Problem
So I just bought this ASUS Docking station and everything is working great (mouse, keyboard, headphones, speakers, ethernet) except for my Samsung monitor that is a DVI-D hookup. There is nothing I can figure out through all of the troubleshooting and forums here. The only thing I should mention is that when I switch between dual screen options on my laptop (an ASUS running Windows 8.1) the mouse arrow flashes on the 2nd screen and then disappears a couple of seconds later.
Is there anything else I should check? Yes I have all of the up to date drivers and have followed all of the DL help tips along with ASUS help tips. |
11-28-2013, 12:19 PM | #2 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Do you have any other DVI cables you can try? Please attach the output from this tool: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James |
11-28-2013, 03:20 PM | #3 |
Junior Member
Join Date: Nov 2013
Posts: 4
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No other DVI cables unfortunately, here is the zip file.
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11-28-2013, 03:53 PM | #4 |
Junior Member
Join Date: Nov 2013
Posts: 4
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Actually found a DVI-I to VGA cord, same outcomes with the cursor flash and then disappearing on a black screen.
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11-29-2013, 10:57 AM | #5 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
To clarify, when you switch between dual screen options does the whole screen flicker and blank or just the mouse cursor? Thanks, James |
11-29-2013, 01:35 PM | #6 |
Junior Member
Join Date: Nov 2013
Posts: 4
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The screen turns on like it's getting a signal to a dull gray color, then the cursor flashes on for a few seconds then goes away.
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