unable to download drivers

[MsChilli]

Hi

I've been using Wavlink UG39DK4 USB 3.0 for some time without issue. I purchased a new desktop (Aspire TC-1780) which wouldn't work with the hub. On the Aspire forum I was advised to download drivers. I have tried to do that today and I just get a failure message that "set up ended prematurely because of an error. Your system has not been modified.

I have tried the clean method (DisplayLink_Installation_Cleaner.exe) and tried to install the drivers again and I'm just met with failure each time. I've even disconnected from the internet.

Can somebody please help.

Windows 64 bit.

Edit : I've already tried some of the Legacy drivers - but I get the same issue

[AlbanRampon]

Hello,
It sounds like you've got an issue with your Windows installation. Each version has more than thousands of downloads, so if it was an issue with the file we'd have more posts.

I recommend you:

1. Download the corporate preinstall package (today, latest is 11.4M0),
2. Unzip the content into the folder, you must unzip, you can't just click and go into the archive,
3. Go to subfolder x64
4. Right click on dlidusb.inf
5. Click install, this will add the driver to the driver store without going through the installer.

If that doesn't work, please contact tech support at technical-enquiries@synaptics.com.

Regards,
Alban

[MsChilli]

Thanks, I tried that and I got a wouldn't install. I tried to do a complete reset of the PC and it wouldn't work. I've taken it back to the supplier to get fixed. Fingers crossed when I get it back it's plain sailing :-)

[Joshua22]

Originally Posted by MsChilli

Thanks, I tried that and I got a wouldn't install. I tried to do a complete reset of the PC and it wouldn't work. I've taken it back to the supplier to get fixed. Fingers crossed when I get it back it's plain sailing :-)

It’s good you’re getting it looked at by the supplier. Hopefully, they can sort it out quickly, and you’ll have everything running smoothly again soon!