Gigabit Ethernet not working on Targus USB 3.0 Docking Station

[Wim]

Can you run the debug tool and post the output so we can see the state of the USB Ethernet?

http://kb.displaylink.com/269

Thanks

Wim

[benski]

Hi Wim

Thanks for your work here. I read one of your other posts and uninstalled displaylink software and reinstalled it and then ran update and installed updated software. It worked and I now have ethernet.

Thanks

Ben

[LandArch25]

Originally Posted by Wim

Can you run the debug tool and post the output so we can see the state of the USB Ethernet?

http://kb.displaylink.com/269

Thanks

Wim

Wim,

I'm having the same issue, but I updated everything and reinstalled the displaylink drivers with no results. Attached is my support zip file.

Any help would be greatly appreciated, I feel like I've tried everything.

[Wim]

Originally Posted by LandArch25

Wim,

I'm having the same issue, but I updated everything and reinstalled the displaylink drivers with no results. Attached is my support zip file.

Any help would be greatly appreciated, I feel like I've tried everything.

Your logs seem to show that the Ethernet cable is not plugged in:

Ethernet adapter Local Area Connection 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : DisplayLink USB Gigabit Network Adapter #4
Physical Address. . . . . . . . . : 00-24-9B-03-3C-90
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Either the Ethernet cable doesn't work, or there is a hardware fault. I assume the LEDs on the RJ45 are not on either, so its not showing a physical link.

Don't think I can debug this any further, as I don't think its a driver issue (unless the hardware does think there is a link)

Wim

[Brandan]

I've had the same problem with Targus (what a POS) on my new Dell Ultra Slim laptop. After trying different drivers, trying different ports, plugging and unplugging i gave up and bought a USB 3.0 gigabit adapter and now don't care about the one built into the port replicator. That thing is just buggy despite what the manufacturer claims (read Amazon reviews if you want)

If you want to get done with this quickly - just do what i did and get yourself a USB gig adapter (i got mine here http://www.usb3gigabit.com/)

A quick update - this is not a problem with display link in any way, there is something wrong with the targus hardware

[Wim]

Originally Posted by Brandan

I've had the same problem with Targus (what a POS) on my new Dell Ultra Slim laptop. After trying different drivers, trying different ports, plugging and unplugging i gave up and bought a USB 3.0 gigabit adapter and now don't care about the one built into the port replicator. That thing is just buggy despite what the manufacturer claims (read Amazon reviews if you want)

If you want to get done with this quickly - just do what i did and get yourself a USB gig adapter (i got mine here http://www.usb3gigabit.com/)

A quick update - this is not a problem with display link in any way, there is something wrong with the targus hardware

Can you tell me which Targus docking station you have (ACP70 or ACP71)?

Thanks

Wim

[Brandan]

ACP70USZ...

I got it a little while back from an online store and haven't tried some of the features until just recently, so didn't even know something isn't working

[jbrown70]

My ethernet used to work and then just didn't one day it didnt. I ran the tool but it didnt tell me where to send my support file