Pixel issue when using Multidisplay adapter

gromanini · 09-16-2018, 03:53 PM

I just bought a USB 2.0 UGA Multudisplay adapter and have tried using a VGA and HDMI cable to connect into two different monitors.
The image works, but there seems to be an issue with the pixels. Whenever the mouse cursor goes to the screen or a window is loaded I can see the mouse cursor tracks on the screen and marks on the screen as if the pixels were not working right.
I have updated the video card drivers from my PC. I am using the latest Display Link drivers and I am currently on Windows 10. What could the issue be?

AlbanRampon · 09-18-2018, 11:50 AM

Hello Gromanini,

Would you please be able to take a photo of the defect and attach it here?

The description is very useful, but the exact signature of the corruption can give great indication of the potential source of the problem.

Kind regards,
Alban

09-16-2018, 03:53 PM	#1
gromanini Junior Member Join Date: Sep 2018 Posts: 1	Pixel issue when using Multidisplay adapter I just bought a USB 2.0 UGA Multudisplay adapter and have tried using a VGA and HDMI cable to connect into two different monitors. The image works, but there seems to be an issue with the pixels. Whenever the mouse cursor goes to the screen or a window is loaded I can see the mouse cursor tracks on the screen and marks on the screen as if the pixels were not working right. I have updated the video card drivers from my PC. I am using the latest Display Link drivers and I am currently on Windows 10. What could the issue be?

09-18-2018, 11:50 AM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello Gromanini, Would you please be able to take a photo of the defect and attach it here? The description is very useful, but the exact signature of the corruption can give great indication of the potential source of the problem. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution