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Old 10-31-2018, 03:56 PM   #1
Isac
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Join Date: Oct 2018
Posts: 3
Default Issues with dell d3100 docking station, devices disconnecting and reconnecting

Hello!

So I just recieved the dell d3100 docking station yesterday and I just can't get it to work properly. it's connected to my alienware 15 R4 through a USB 3.0 to USB C cable. The only ports I'm using on the docking station is 2 USB, 1 USB C and ethernet. The 2 USB ports are used by a mouse and a keyboard. The mouse works fine for about 15 seconds and then it disconnects and reconnects but it doesnt work at all after the reconnect, the keyboard however works as normal after reconnecting. This porcess usually goes on for quiet some time and I can see the lights on the mouse and keyboard flickering. Yesterday the mouse worked fine after a few tries of plugging in and out the USB cable, but now I just can't get it to work.

I've updated everything you guys recommend, BIOS, USB drivers and displaylink software etc...

I also made sure that the power settings for the USB ports on my laptop is configured so that it wont disconnect ports to save battery.

Some help would be highly appreciated

/ Isac
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File Type: zip DL_Windows_Logs_20181031_163107.zip (1.04 MB, 1 views)
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dell d3100, disconnecting, problems, usb ports

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