Windows 10 disconnecting frequently

ddossev · 03-06-2019, 11:24 AM

Hi,

I was using the docking station (TARGUS ACP71EU USB 3.0) on Win 7 and Lenovo X1 Carbon without any issues.

A week ago I changed my laptop to Lenovo T480 and Win 10.

Unfortunately the dock is constantly disconnecting from the computer. The same is happening from a connection via USB C or USB 3. Each 5-10 minutes I am loosing connection and automatically reconnect.

Followed the steps posted on your forum - updated all drivers. Still no difference on the performance - systems disconnects frequently as before.

Any guidance how I can solve my problem.

astruzyna · 03-22-2019, 09:38 AM

Hello,

Thank you for describing your issue. To better understand your problem I require some additional information. Can you follow the below article to capture support log files?

https://support.displaylink.com/know...rticles/533818

Kind regards
Aga

hludin · 03-29-2019, 04:11 PM

I have previously used my MB169 B+ on an HP Elitebook running Win 7 without any issues.

I recently changed to a Lenovo E490 running Windows 10 and now the monitor disconnects randomly every few minutes.

I re-downloaded the drivers from your site and re-installed them but that didn't help. I downloaded and ran the DisplayLink support tool and I've attached the support files.

Can you please help me fix this?

DL_Windows_Logs_20190329_130743.zip

jdorion · 05-15-2019, 05:43 PM

I have a Lenovo laptop as well (T480s) with Windows 10 am and I too get frequent disconnects.

Seems to happen more when I am away from my computer and log back in.

jpardee · 06-12-2019, 12:16 PM

We are having the same issue in our office with a handful of Lenovo T480s units using docking stations. Three identical displays (Acer B246HYL) two connected via DP the third is using the USB display adapter.

Using the Diamond BVU165 adapter with Windows 10.

Intermittent disconnects - sometimes happens when a window is moved from one display to another. Other times, it's a random reset.

Drivers updated as suggested by Diamond troubleshooting.

jscott · 06-20-2019, 06:42 PM

Having a similar issue using 2 monitors, windows 10 and a Dell laptop. Monitors are disconnecting and connecting approximately every 5 to 10 minutes.

Are there any suggestions? I have run the Display Adapter support tool and there is no compatibility issues reported.

03-06-2019, 11:24 AM	#1
ddossev Junior Member Join Date: Mar 2019 Posts: 1	Windows 10 disconnecting frequently Hi, I was using the docking station (TARGUS ACP71EU USB 3.0) on Win 7 and Lenovo X1 Carbon without any issues. A week ago I changed my laptop to Lenovo T480 and Win 10. Unfortunately the dock is constantly disconnecting from the computer. The same is happening from a connection via USB C or USB 3. Each 5-10 minutes I am loosing connection and automatically reconnect. Followed the steps posted on your forum - updated all drivers. Still no difference on the performance - systems disconnects frequently as before. Any guidance how I can solve my problem.

03-22-2019, 09:38 AM	#2
astruzyna Junior Member Join Date: Jul 2017 Posts: 22	Hello, Thank you for describing your issue. To better understand your problem I require some additional information. Can you follow the below article to capture support log files? https://support.displaylink.com/know...rticles/533818 Kind regards Aga __________________ -- DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

03-29-2019, 04:11 PM	#3
hludin Junior Member Join Date: Mar 2019 Posts: 1	Windows 10 disconnecting frequently - similar situation I have previously used my MB169 B+ on an HP Elitebook running Win 7 without any issues. I recently changed to a Lenovo E490 running Windows 10 and now the monitor disconnects randomly every few minutes. I re-downloaded the drivers from your site and re-installed them but that didn't help. I downloaded and ran the DisplayLink support tool and I've attached the support files. Can you please help me fix this? DL_Windows_Logs_20190329_130743.zip

05-15-2019, 05:43 PM	#4
jdorion Junior Member Join Date: Jul 2015 Posts: 7	I have a Lenovo laptop as well (T480s) with Windows 10 am and I too get frequent disconnects. Seems to happen more when I am away from my computer and log back in. Last edited by jdorion; 05-15-2019 at 05:48 PM.

06-12-2019, 12:16 PM	#5
jpardee Junior Member Join Date: Jun 2019 Posts: 1	Windows 10 disconnecting frequently We are having the same issue in our office with a handful of Lenovo T480s units using docking stations. Three identical displays (Acer B246HYL) two connected via DP the third is using the USB display adapter. Using the Diamond BVU165 adapter with Windows 10. Intermittent disconnects - sometimes happens when a window is moved from one display to another. Other times, it's a random reset. Drivers updated as suggested by Diamond troubleshooting.

06-20-2019, 06:42 PM	#6
jscott Junior Member Join Date: Jun 2019 Posts: 1	Windows 10 disconnecting frequently Having a similar issue using 2 monitors, windows 10 and a Dell laptop. Monitors are disconnecting and connecting approximately every 5 to 10 minutes. Are there any suggestions? I have run the Display Adapter support tool and there is no compatibility issues reported.