Can't pull up 2nd Monitor

[Slamb]

Hi all,

I have a new macbook pro for work and my IT guys provided me with a mini sopuru in order to have 2 external monitors. They worked great for about 2 weeks then one monitor went out. I somehow got it resolved and it worked great again for about another 2 weeks and now there is nothing I can do to fix the issue. I've updated my macbook. I've deleted and reinstalled the Display link manager. I've ensured everything is up to date with display link.
I'm at a stand still and need this second monitor.
I have allowed screen monitoring etc.

Could anyone please lend me some suggestions? Thank you!

[KatarzynaCzaja]

Hello, can you please tell me to what ports in the docking station your external monitors are connected to?

Also please gather logfiles - the link to the tool and instructions on how to gather the logfiles are located under 4th link in my signature.

You can attach the logfiles here, submit a ticket via DisplayLink Manager app and Support tab, or send us an email to technical-enquiries@synaptics.com