cannot extend on windows 10

captainjamestkirk · 01-20-2016, 12:34 PM

switched to a new system today, downloaded the latest version of displaylink software.

I can see both monitors and work off of the main monitor, but I cannot succesfully extend, that is, when I extend to monitor 2, I cannot access monitor 2.
on windows 8.1 I could move the mouse between the two monitors after extending.

am I missing a step?

captainjamestkirk · 01-20-2016, 06:31 PM

so I ran the cleaner tool, rebooted, reinstalled, and now I get it switching continuously between the two monitors.

have uninstalled and reinstalled several times but it keeps going back to the constant switching between monitors.

AlbanRampon · 01-21-2016, 02:57 PM

Hey Captain,

You've met an issue we are working on and are validating a fix for.
Can you try the following as a workaround for now?

HOW TO FORCE WINDOWS TO REDISCOVER MONITORS

Kind regards,
Alban

01-20-2016, 12:34 PM	#1
captainjamestkirk Junior Member Join Date: Jan 2016 Posts: 3	cannot extend on windows 10 switched to a new system today, downloaded the latest version of displaylink software. I can see both monitors and work off of the main monitor, but I cannot succesfully extend, that is, when I extend to monitor 2, I cannot access monitor 2. on windows 8.1 I could move the mouse between the two monitors after extending. am I missing a step?

01-21-2016, 02:57 PM	#3
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hey Captain, You've met an issue we are working on and are validating a fix for. Can you try the following as a workaround for now? HOW TO FORCE WINDOWS TO REDISCOVER MONITORS Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

01-20-2016, 06:31 PM	#2
captainjamestkirk Junior Member Join Date: Jan 2016 Posts: 3	so I ran the cleaner tool, rebooted, reinstalled, and now I get it switching continuously between the two monitors. have uninstalled and reinstalled several times but it keeps going back to the constant switching between monitors.