Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Mac Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 12-04-2017, 09:06 PM   #1
lhealy
Junior Member
 
Join Date: Dec 2017
Posts: 1
Post Black screens - High Sierra on MacBook Air

I have been running a Plugable USB 3.0 docking station and two Dell monitors with my MacBook Air (13 inch, early 2015) for a year or so without much issue. After the recent update to High Sierra 10.13.1, I can't get it to function. When I plug it in to the usb 3.0 port both monitors AND the MacBook screen go black. When I subsequently unplug it, the MacBook is back to the user login page. I installed the latest driver from the display link website – no change. I uninstalled the driver and reinstalled it – no change. Then I tried the kernel extension process detailed at

http://support.displaylink.com/knowl...ty-not-enabled
[URL="http://support.displaylink.com/knowledgebase/articles/1188004-macos-high-sierra-video-functionality-not-enabled"[/URL]
The prompt did not show up (never has) so I went through preferences into privacy and security as directed – there is no message that an extension has been blocked so I can’t click “allow”. That part makes sense as the display link software was already in my Air when the upgrade to High Sierra was completed so the kernel extension must have been allowed. So, why are my screens still black?

As it is I cannot use the docking station and I am not in a position to roll back to an earlier version of MacOS. Looking for suggestions.
lhealy is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 10:51 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.