12-19-2014, 04:39 PM | #1 |
Junior Member
Join Date: Dec 2013
Posts: 2
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Keyboard and Mouse do not load on startup
Hello:
I have been struggling with this issue for a year. Sometimes it works but more often than not it does not work. Gear: HP Envy cv7 laptop running Windows 8.1 Anker USB 3.0 Dual Display (DVI-HDMI) Docking Station, Audio, Gigabit Ethernet, and 6 USB ports for Windows Logitech wired LZ029BS keyboard with generic PS/2 keyboard driver Logitech M510 USB mouse with HID-complaint driver There are two display adapters listed on this HP - both have latest drivers Intel HD Graphics 4000 NVIDIA GeForce GT 635M 1) I have to plug my Logitech USB mouse directly into my HP laptop. It will not work at all when connected to the Anker Docking Station. 2) The wired keyboard will not come up, most of the time. To start this service I have to mouse over to the Device Manager and open the Universal Serial Bus controllers There it is listed as Unknown USB Device. I this disable it and then enable it. It is hard to get screen shots when the keyboard is not working but here are some notes I have taken off of the computer after the failure to load. A request for the USB device descriptor failed. Device USB\VID_0000&PID_0002\6&3436ad9a&1&2 was configured. Device Configured (usb.inf) -------------------------------------------- Driver Name: usb.inf Class Guid: {36FC9E60-C465-11CF-8056-444553540000} Driver Date: 06/21/2006 Driver Version: 6.3.9600.17238 Driver Provider: Microsoft Driver Section: BADDEVICE.Dev.NT Driver Rank: 0xFF0000 Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000 Device Updated: false Device Not Started ---------------------------------------------- Device USB\VID_0000&PID_0002\6&3436ad9a&1&2 had a problem starting. Driver Name: usb.inf Class Guid: {36FC9E60-C465-11CF-8056-444553540000} Service: Lower Filters: Upper Filters: Problem: 0x2B Status: 0x0 |
01-13-2015, 10:47 PM | #2 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
I would recommend checking in with Anker to see if there is an updated USB hub firmware for your dock. Also it's worth checking if there is a more recent BIOS update for your notebook. Thanks, James |
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anker, fails to load, keyboard, logitech, mouse |
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