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Old 11-08-2023, 11:37 PM   #1
displayking
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Default Mac Sonoma 14.1 + Displaylink - 4th Monitor Turns on/off after Mac Sleep

Issue: 4th Monitor (plugged into the most left port when looking at the displaylink (the one with HDMI only) is turning on/off AFTER mac power sleep

I'm able to resolve this with a reboot and/or unplugging the DisplayLink and plugging it back in (USB-C). This doesn't always work but works after enough times

Here is a video of the issue happening

I've tried swapping the HDMI cable as well

Using DisplayLink 1.10.0 - Build 117

Model : Minisopuru Displaylink Triple Display Docking Station for MacBook M1/M2/Windows

I see the hub in the System Profile, USB 3.1 Bus

Display Stats

Online displays count: 4
Display ID: 0x1 Flags: ["MAIN"]
Mode: 2560x1440@1e+02
Position: (0.0, 0.0) Rotation: 0.0

Display ID: 0x2 Flags: [] <-- This is the display having the issue
Mode: 2560x1440@75
Position: (0.0, -1440.0) Rotation: 180.0

Display ID: 0x4 Flags: []
Mode: 2560x1440@1e+02
Position: (-2560.0, 0.0) Rotation: 0.0

Display ID: 0x5 Flags: []
Mode: 2560x1440@1e+02
Position: (2560.0, 0.0) Rotation: 0.0

*When I say 4th monitor it is really the 3rd monitor (HDMI input on device, far left port when looking at back (Display ID: 0x2))

System Stats

Apple M1
16GB
Mac HD
Mac OS 14.1 (23B74)

Product ID: 0x6000
Vendor ID: 0x17e9 (DisplayLink (UK) Ltd.)
Version: 35.41
Serial Number: xxx0575
Speed: Up to 5 Gb/s
Manufacturer: DisplayLink
Location ID: 0x01240000 / 5
Current Available (mA): 900
Current Required (mA): 8
Extra Operating Current (mA): 0

I've contacted support and sent a DisplayLinkInfo Output file but no resolution yet. Any ideas?

Also, does anyone have advice on how to keep the monitors from sleeping under Mac, I've tried all the System Settings but can't get mac to just leave everything on. I've also been looking for some terminal commands to reboot USB-C so I don't have to reach down and reset the cable (which is a PIA) but no avail yet. Thanks for your help!!!

Last edited by displayking; 11-10-2023 at 03:33 PM. Reason: Made title more clear
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Old 11-10-2023, 10:15 AM   #2
Bah434x
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What make and model dock do you have..? and how is it powered and connected to the Mac.?
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MacBook Air 15 M2 Midnight
3x Dell U2723QE 27 4K
Alogic DX3 Dock
DL 1.10.0 Build 117
Sonoma 14.1.1

My Setup
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Old 11-10-2023, 03:30 PM   #3
displayking
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Minisopuru Displaylink Triple Display Docking Station for MacBook M1/M2/Windows
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Old 11-10-2023, 04:11 PM   #4
Bah434x
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So as the dock is a triple are you connecting the 4th direct to the MacBook.?

What are you using in terms of power..? MB being powered by Dock.? may not have enough power but either way your pushing it beyond what its capable of.

Also ALT Mode is not supported by the MacBook
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3x Dell U2723QE 27 4K
Alogic DX3 Dock
DL 1.10.0 Build 117
Sonoma 14.1.1

My Setup
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Old 11-11-2023, 05:37 AM   #5
displayking
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Using a Mac Mini M1 which is powered by AC adapter

The primary monitor is connected to HDMI on Mac Mini M1 (not a part of DisplayLink)

DisplayLink plugged into USB-C on Mac Mini (log files indicate no issues with power draw from what I can tell)

3 monitors plugged into DisplayLink (tried different HDMI cables to rule that out)

Everything works until Mac sleeps, on wake port 1 on displaylink (left most HDMI port when looking at displaylink ports) is having issues with 27" Apex Monitor

Works fine on PC (no issues) in same configuration

Last edited by displayking; 11-11-2023 at 05:41 AM.
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Old 11-13-2023, 03:29 PM   #6
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Does anyone know of a good alternative solution to Displaylink (another vendor?) -- I'm unable to get Displaylink support to respond or resolve this issue so I'm forced to move to another solution.

This is the Digital Tiger 27 Apex 27" product I purchased - Which apparently doesn't work with Mac in a 4 screen setup. I'll likely move to a 3 monitor setup but not stoked that Displaylink doesn't offer reliable customer support.
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Old 11-14-2023, 04:43 PM   #7
displayking
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7 Days now, no response from support. Anyone have a good phone # I can call?
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Old 11-29-2023, 10:11 AM   #8
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Nothing heard.

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Old 11-30-2023, 12:44 PM   #9
KatarzynaCzaja
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Hello, I see that you have been in contact with Daniel from our support team. If you have any additional information or questions please let Daniel know. Thank you.

Also, please keep in mind that the HDMI port (the HDMI 1 in Minisopuru DS808) is not powered by DisplayLink technology or drivers. This port uses Alt-mode technology. Because this port uses different technology than DisplayLink it does not communicate with our software. In fact, this port does not require any drivers to work.
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Old 12-01-2023, 01:47 PM   #10
donmontalvo
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Quote:
Originally Posted by KatarzynaCzaja View Post
Hello, I see that you have been in contact with Daniel from our support team. If you have any additional information or questions please let Daniel know. Thank you.

Also, please keep in mind that the HDMI port (the HDMI 1 in Minisopuru DS808) is not powered by DisplayLink technology or drivers. This port uses Alt-mode technology. Because this port uses different technology than DisplayLink it does not communicate with our software. In fact, this port does not require any drivers to work.
This might fall under "not listed in release notes as a supported device". #justsaying

https://www.synaptics.com/sites/defa...se%20Notes.txt
F. Supported hardware
=====================

DisplayLink IC series supported:
- DL-7xxx
- DL-6xxx
- DL-5xxx
- DL-41xx
- DL-3xxx
- DL-1x5
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