Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Mac Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 01-07-2024, 11:19 AM   #1
razvanth21
Junior Member
 
Join Date: Jan 2024
Posts: 1
Default Dell D6000 issues on M1 Pro

Hello, I've got some problems with my D6000 dock. The setup I'm using right now is as follows:
1x 4K Philips monitor directly connected to my M1 Pro MacBook PRO via HDMI
1x 1080p Philips monitor connected to the D6000 dock via HDMI
Rest of the ports are completely free.
The problem is that everytime I shut down my Mac and turn it back on, the monitor connected to the docking station will not receive any signal until I reconnect it to the dock and switch between sources (HDMI 1 <-> HDMI 2). Is there any fix for this problem? It may not be directly linked to the DisplayLink technology, but I wanted to ask it here first before going to Dell support. I've also updated the firmware on the docking station on a Windows machine.
Many thanks!
razvanth21 is offline   Reply With Quote
Old 02-22-2024, 06:57 PM   #2
donmontalvo
Junior Member
 
Join Date: Jan 2017
Posts: 21
Thumbs up A couple users reporting similar issues

Yea, seeing the same issue on some computer/dock/monitor combinations.

Apple Silicon computer, the displays don't work after a reboot, unless they're unplugged and plugged in again.
donmontalvo is offline   Reply With Quote
Old 02-23-2024, 11:31 PM   #3
AlbanRampon
Senior Member
 
AlbanRampon's Avatar
 
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
Arrow

Hello,
What's the status of the LED on the dock when you reboot and it's not working?
Does the dock stay asleep, or does it wake up?
When the boot with the screen not working and login. If you open the DisplayLink Manager app, do you see any device/monitor recognised?
Finally, we have a tool to get logs that could be connected whilst in error, as it would capture what is "seen" by the computer and the app, and what's not. https://support.displaylink.com/know...rticles/755301

Regards,
Alban
__________________
Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
AlbanRampon is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 02:06 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2024, vBulletin Solutions, Inc.