External Hard Drive Not Recognized

bobwi · 12-19-2014, 02:20 AM

Lenovo USB 3.0 dock on Win 8.1, WD External Hard Drive works perfect when I plug directly into Laptop. When I plug into USB 3.0 dock, nothing happens. The OS does not recognize that I plugged anything in. All other USB items plugged into dock work fine. Any thoughts? Thanks

JamesH · 01-13-2015, 09:49 PM

Hi,

I'd suggest installing the USB hub firmware update for your dock:
http://support.lenovo.com/nz/en/documents/pd023761

Thanks,
James

12-19-2014, 02:20 AM	#1
bobwi Junior Member Join Date: Dec 2014 Posts: 2	External Hard Drive Not Recognized Lenovo USB 3.0 dock on Win 8.1, WD External Hard Drive works perfect when I plug directly into Laptop. When I plug into USB 3.0 dock, nothing happens. The OS does not recognize that I plugged anything in. All other USB items plugged into dock work fine. Any thoughts? Thanks

01-13-2015, 09:49 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, I'd suggest installing the USB hub firmware update for your dock: http://support.lenovo.com/nz/en/documents/pd023761 Thanks, James