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Old 03-29-2017, 04:17 PM   #1
steky9
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Default SMSC Uninstall

I'm trying to install the DisplayLink drivers, but it fails as it detects the SMSC drivers which were previously installed. I've uninstalled SMSC as much as possible, even going to using Revo Uninstaller to remove any trace of it, and still no use.

I've tried the compatibility check tool as well, and it doesn't create a log file in "C:\Program Files\DisplayLink Core Software\Debug\". In fact it doesn't even create the "C:\Program Files\DisplayLink Core Software\" directory, however it does create a DiCompatCheck.log file in the same directory I run the compatibility tool from. I've tried to attach it, but its regarded as an invalid file
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Old 03-29-2017, 04:20 PM   #2
rboerner
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If you follow the steps here does that help? http://support.displaylink.com/knowl...rticles/544327
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Old 03-29-2017, 05:09 PM   #3
steky9
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Yes did all that. I uninstalled the ViewSpan software first and then SMSC Core Software (although it required Revo to do it fully). I've also checked and the folder SGFX folder no longer exists in C:\Program Files. Then tried deleting the services manually via CMD but they were already removed.

ie

Code:
C:\windows\system32>sc delete SGFXMgr
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\windows\system32>
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Old 03-29-2017, 05:46 PM   #4
steky9
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In case it helps I've posted the DiCompatCheck.log output to Pastebin

https://pastebin.com/dUyHiycE

Tried a few things, that didn't work, but the DlCompatCheck.log contents change, so putting up a new link just in case there's a difference when its decoded

https://pastebin.com/U8nGNf2Y

Last edited by steky9; 03-29-2017 at 11:33 PM. Reason: Log file content change
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Old 03-30-2017, 04:37 PM   #5
AlbanRampon
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Hello,

The service installed is SGFX

Would you please try use:
sc delete SGFX

Kind regards,
Alban
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Old 03-30-2017, 05:25 PM   #6
steky9
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No luck

Code:
C:\windows\system32>sc delete SGFX
[SC] OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\windows\system32>
I can do a "sc query >> c:\temp\service.txt" and then search through it for any mention of SGFX or SMSC or similar, but nothing shows up.

Is it searching through the registry for SGFX?.
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