|
03-29-2017, 04:17 PM | #1 |
Junior Member
Join Date: Mar 2017
Posts: 10
|
SMSC Uninstall
I'm trying to install the DisplayLink drivers, but it fails as it detects the SMSC drivers which were previously installed. I've uninstalled SMSC as much as possible, even going to using Revo Uninstaller to remove any trace of it, and still no use.
I've tried the compatibility check tool as well, and it doesn't create a log file in "C:\Program Files\DisplayLink Core Software\Debug\". In fact it doesn't even create the "C:\Program Files\DisplayLink Core Software\" directory, however it does create a DiCompatCheck.log file in the same directory I run the compatibility tool from. I've tried to attach it, but its regarded as an invalid file |
03-29-2017, 04:20 PM | #2 |
Super Moderator
Join Date: Jan 2015
Posts: 416
|
If you follow the steps here does that help? http://support.displaylink.com/knowl...rticles/544327
|
03-29-2017, 05:09 PM | #3 |
Junior Member
Join Date: Mar 2017
Posts: 10
|
Yes did all that. I uninstalled the ViewSpan software first and then SMSC Core Software (although it required Revo to do it fully). I've also checked and the folder SGFX folder no longer exists in C:\Program Files. Then tried deleting the services manually via CMD but they were already removed.
ie Code:
C:\windows\system32>sc delete SGFXMgr [SC] OpenService FAILED 1060: The specified service does not exist as an installed service. C:\windows\system32> |
03-29-2017, 05:46 PM | #4 |
Junior Member
Join Date: Mar 2017
Posts: 10
|
In case it helps I've posted the DiCompatCheck.log output to Pastebin
https://pastebin.com/dUyHiycE Tried a few things, that didn't work, but the DlCompatCheck.log contents change, so putting up a new link just in case there's a difference when its decoded https://pastebin.com/U8nGNf2Y Last edited by steky9; 03-29-2017 at 11:33 PM. Reason: Log file content change |
03-30-2017, 04:37 PM | #5 |
Senior Member
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
|
Hello,
The service installed is SGFX Would you please try use: sc delete SGFX Kind regards, Alban
__________________
Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution |
03-30-2017, 05:25 PM | #6 |
Junior Member
Join Date: Mar 2017
Posts: 10
|
No luck
Code:
C:\windows\system32>sc delete SGFX [SC] OpenService FAILED 1060: The specified service does not exist as an installed service. C:\windows\system32> Is it searching through the registry for SGFX?. |
Thread Tools | Search this Thread |
Display Modes | |
|
|