Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 06-25-2019, 12:38 PM   #1
Dlong
Junior Member
 
Join Date: Mar 2017
Posts: 5
Default User-mode Driver Crash - Event ID 10111

I have several thousand universal docking stations deployed for 2+ years using the Displaylink 3900 chipset running Win 10 and various revs of the displaylink driver (mostly v8.3M1) and the implementation has been stable for the most part. We are recently seeing intermittent disconnects on a handful of units.

The dual external monitors will disconnect, and the network connection will drop, and they won't come back unless you unplug the USB 3.0 uplink cable and reconnect it. It will continue to work normally for anywhere between 10 minutes to several days, and then it re-occurs.

In the Windows event logs I see critical errors for "user-mode driver crash" event ID 1011. problem in one of the user-mode drivers. Hosting process has been terminated.

" Humanscale ethernet internal error event ID 5005"

"humanscale ethernet has begun resetting NDIS ID 10400"

Hardware reset. Driver detected that the hardware stopped receiving commands"

I have tried the following without resolution:

-Unistalled displaylink driver 8.3M1 with displaylink cleaner tool. Installed displaylink driver 9.1M1.
-Updated Intel graphics driver to most current available.
-Updated Intel wireless lan driver to most current.
-Updated audio drivers to most current.
-Updated Intel LAN adapter driver to most current.
-Replaced Humanscale docking station, Power brick and USB 3.0 cable.

I have attached support logs taken from one of the machines having the issue. Please take a look and let me know if you see anything that might be causing this. Thanks in advance.
Attached Files
Attached Files
File Type: zip TNJ10038LKABAUX_20190624_110156.zip (654.2 KB, 3 views)
Dlong is offline   Reply With Quote
Old 06-26-2019, 09:04 AM   #2
AndrewJDawson
Member
 
Join Date: Jun 2019
Location: Cambridge, UK
Posts: 39
Default

Hi Dlong,

Thanks for getting in touch with us and sorry to hear of your difficulties with the recent intermittent disconnects.

It looks like you've run through a lot of useful troubleshooting steps already, so thank you for that information. The only other thing I'd be curious about is whether if you have a docking station that is experiencing this issue, whether using a different laptop (that is working elsewhere) still shows the same issue. I understand that you've replaced the docking station, so it's unlikely to make a difference, but I'm still curious.

For us to investigate further, it looks like we're missing some logs from that which you have uploaded, which is usually caused by not running the log collector as administrator. You can manually collect these logs by going to C:\Windows\Temp\DisplayLink and upload all the files from that directory. Would you be able to do that from a machine that's having the issue so that we can look into this further?

Kind regards,
Andrew
AndrewJDawson is offline   Reply With Quote
Old 06-27-2019, 02:32 PM   #3
Dlong
Junior Member
 
Join Date: Mar 2017
Posts: 5
Default

Thanks for the response.

I re-ran the support tool as administrator and also collected the files from the displaylink temp folder as you suggested. both are attached. Let me know if you see anything.

Thanks, Del
Attached Files
File Type: zip TNJ10038LKABAUX_20190627_094241.zip (879.5 KB, 2 views)
File Type: zip DisplayLink.zip (441.7 KB, 2 views)
Dlong is offline   Reply With Quote
Old 07-16-2019, 03:14 PM   #4
Dlong
Junior Member
 
Join Date: Mar 2017
Posts: 5
Default

Hi Andrew.

Have you had a chance to look at the logs?

Thanks,

Del
Dlong is offline   Reply With Quote
Old 09-24-2019, 01:27 AM   #5
Austin Student
Junior Member
 
Join Date: Sep 2019
Posts: 1
Default Me too...

I have a Plugable UD3900, which I understand uses DisplayLink drivers. It, too, hangs up (mouse/keyboard unresponsive; event ID 10111) every day or two. Most of the time, the laptop (Dell Inspiron 17 5000, Windows 10) comes back after about 20 seconds, but sometimes the 2 screens go black after 20 sec and then, after another 10 seconds or so, come back to life, but with all the windows pushed to the upper left corner of the main display. I was hoping the response from the DisplayLink Team would provide an answer. If anyone is still listening, please respond.

Last edited by Austin Student; 09-24-2019 at 01:29 AM.
Austin Student is offline   Reply With Quote
Old 09-25-2019, 09:37 PM   #6
Shorinsean
Junior Member
 
Join Date: Sep 2019
Posts: 1
Default Me too

I'm also experiencing this problem several times a day. I give customer demonstrations, so it's not good to have this happening.

- Windows 10 1903
- DisplayLink 9.2.2335.0
- Plugable USB-C docking station
- 2 month old Lenovo X1 Yoga

I've attached files from the log gathering tool (run as admin), but did not do a remove / reboot / reinstall at this time.

Event log (one 10110 and two 10111's):

A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices.
--------------------------------
- System

- Provider

[ Name] Microsoft-Windows-DriverFrameworks-UserMode
[ Guid] {2e35aaeb-857f-4beb-a418-2e6c0e54d988}

EventID 10110

Version 1

Level 1

Task 64

Opcode 0

Keywords 0x2000000000000000

- TimeCreated

[ SystemTime] 2019-09-25T21:08:13.492290500Z

EventRecordID 81858

Correlation

- Execution

[ ProcessID] 2216
[ ThreadID] 2320

Channel System

Computer SeanD-X1

- Security

[ UserID] S-1-5-18


- UserData

- UMDFHostProblem

LifetimeId {73c557c4-f5d4-426d-8a2a-4caeb220aed9}

Problem 8

DetectedBy 2

ActiveOperation 0

ExitCode 1879048193

Message 0

Status 4294967295
-------------------------------------------------
- System

- Provider

[ Name] Microsoft-Windows-DriverFrameworks-UserMode
[ Guid] {2e35aaeb-857f-4beb-a418-2e6c0e54d988}

EventID 10111

Version 1

Level 1

Task 64

Opcode 0

Keywords 0x2000000000000000

- TimeCreated

[ SystemTime] 2019-09-25T21:08:13.501087600Z

EventRecordID 81859

Correlation

- Execution

[ ProcessID] 2216
[ ThreadID] 2320

Channel System

Computer SeanD-X1

- Security

[ UserID] S-1-5-18


- UserData

- UmdfDeviceOffline

LifetimeId {73c557c4-f5d4-426d-8a2a-4caeb220aed9}

FriendlyName Plugable UD-ULTCDL

Location 0000.0014.0000.002.001.001.000.000.000

InstanceId USB\VID_17E9&PID_4323&MI_01\B&2EA927FA&0&0001

RestartCount 5

-----------------------------------------------------
- System

- Provider

[ Name] Microsoft-Windows-DriverFrameworks-UserMode
[ Guid] {2e35aaeb-857f-4beb-a418-2e6c0e54d988}

EventID 10111

Version 1

Level 1

Task 64

Opcode 0

Keywords 0x2000000000000000

- TimeCreated

[ SystemTime] 2019-09-25T21:08:13.501154800Z

EventRecordID 81860

Correlation

- Execution

[ ProcessID] 2216
[ ThreadID] 2320

Channel System

Computer SeanD-X1

- Security

[ UserID] S-1-5-18


- UserData

- UmdfDeviceOffline

LifetimeId {73c557c4-f5d4-426d-8a2a-4caeb220aed9}

FriendlyName Plugable UD-ULTCDL

Location 0000.0014.0000.002.001.001.000.000.000

InstanceId USB\VID_17E9&PID_4323&MI_00\B&2EA927FA&0&0000

RestartCount 5
Attached Files
File Type: zip DL_Windows_Logs_20190925_163240.zip (1.37 MB, 0 views)
Shorinsean is offline   Reply With Quote
Old 10-09-2019, 06:50 PM   #7
Dlong
Junior Member
 
Join Date: Mar 2017
Posts: 5
Default

Attached are a couple of more log files from additional laptops. Same symptoms as original post.

I would appreciate it if someone from Display Link would review and comment.

Thanks, Del
Attached Files
File Type: zip TNJ10038LKABAUX_20191009_103232.zip (1.24 MB, 1 views)
File Type: zip WNJ79027LBITDHD_20191008_132818.zip (1.04 MB, 1 views)
Dlong is offline   Reply With Quote
Old 10-10-2019, 06:32 PM   #8
AVInstaller
Junior Member
 
Join Date: Oct 2019
Posts: 1
Default

[QUOTE=Dlong;88695

I would appreciate it if someone from Display Link would review and comment.

Thanks, Del[/QUOTE]

This is getting disturbing, as we have thousands of Lenovo Hybrid Docks deployed and these issues are starting to appear quite regularly, with no fix from Lenovo
AVInstaller is offline   Reply With Quote
Old 10-11-2019, 08:21 AM   #9
AndrewJDawson
Member
 
Join Date: Jun 2019
Location: Cambridge, UK
Posts: 39
Default

Hi,

Apologies for the lack of response on this thread, I'm not sure how I missed this for so long.

I'm not sure if all of these are linked to the same issue, but there is a bug that is currently being investigated by our development teams that looks as if it may be the cause for at least some of these. It is triggered when the software has been waiting 10 seconds for an ACK of a USB transfer delivery to the dock, which then gets terminated by IDD afterwards.

I am currently tracking this bug and following the developer comments as it gets worked on.

I will endeavour to update the thread when I know more information.

For all of you who are seeing this issue, could I ask you to head on over to DisplayLink's support site: https://support.displaylink.com/ and click the "Contact DisplayLink" button. You can use this to start a support ticket, which will then show us how many people are seeing the same issue.

Kind regards,
Andrew
AndrewJDawson is offline   Reply With Quote
Old 10-18-2019, 09:37 AM   #10
AlbanRampon
Senior Member
 
AlbanRampon's Avatar
 
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,556
Arrow

Hello Dlong,

I've escalated the case and we're in discussion with the manufacturer.

Kind regards,
Alban
Ref 30803
AlbanRampon is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 01:50 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2020, vBulletin Solutions, Inc.