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Old 05-17-2018, 06:22 PM   #11
AlbanRampon
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Originally Posted by nordiccamel View Post
I sent in two dumps via email. I also have CylanceProtect installed. I sent in one dump with Cylance running. and one dump after stopping the Cylance services.
Oh... I didn't check both yet. But as it's kernel driver I doubt changing the service status actually removes the calls. I'll check when I'm back on a machine with debug tools.

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Alban
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Old 05-17-2018, 07:17 PM   #12
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With the info i received here, talking to my Cylance rep and doing some testing, it appears to be Device Control in the Cylance policy.

Device Control doesn't have to be set to bock anything, just enabled. If I disable the Device Control option, apply the updated policy and reboot then the BSoDs stop and the USB adapters work.

I have tested this on 2 out of our 4 machines so far and have been successful.
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Old 05-17-2018, 07:24 PM   #13
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I've seen a post from them on Spiceworks and offered help.
I will see what Microsoft thinks too as they started looking into it a couple of hours ago.
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Old 05-17-2018, 09:31 PM   #14
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I have verified that all four models of computer work correctly for me if i remove the Device Control in the CylanceProtect policy.
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Old 05-18-2018, 07:58 AM   #15
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Thank you.

I'm trying to get a technical contact at Cylance for Microsoft as they have suggestions.
Would you mind asking your account manager? I'm not a Cylance customer and I don't want to weird them out.

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Old 05-18-2018, 03:15 PM   #16
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I passed your info along. He said he would reach out to get you in touch with someone at Cylance.
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Old 05-21-2018, 08:44 AM   #17
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Hello,

He has, thank you.
Now they have all the data and a bug report from MS with suggestions, I would consider it closed from my end. I don't have visibility of bugs between other parties.

Thank you for taking the time to report this!

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Alban
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Old 05-25-2018, 07:01 AM   #18
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Default New 8.5 M1 Driver same error

Just tried the new drivers get the same pnp error bsod
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Old 05-25-2018, 07:19 AM   #19
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Yep, as explained in this thread, the BSoD does not come from DisplayLink driver.
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