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01-12-2015, 08:38 PM | #1 |
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Join Date: Jun 2013
Location: California
Posts: 56
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D3000 or XPS13
Molds,
I am aware of older Dell 3000 docks having a possible hardware issue, but most often it is the older XPS13 i.e. LS321. Post the complete CY... number of the dock and I can check it, post the Service Tag and I can check the PC for you. |
01-13-2015, 02:05 PM | #2 |
Junior Member
Join Date: Jan 2015
Posts: 7
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XPS13: -
7VYZVW1 8Z3SVW1 Dock: - Dell D3000 ACP075EU 1304000319 and 1301001697 Both XPS machines had been working fine with the docks until recently when they stopped working for no apparent reason as per the description in my first post. Thanks. |
01-13-2015, 03:20 PM | #3 |
Junior Member
Join Date: Jan 2015
Posts: 6
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We have this excat same issue. Funny that they all stop working at the same time. Hard to believe that it could be a hardware issue on every one of these docks all at the same time??
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01-16-2015, 06:30 PM | #4 |
Member
Join Date: Jun 2013
Location: California
Posts: 56
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Probably Not The Dock, Update XPS13 Per Dell
Molds,
There are now systemic problems with the ACP076 so I would rule it out as the issue especially since the issue manifested with a Windows Update. I would need to know the date code, embedded in the CY number for the D3000 to determine if it could be a hardware issue. It appears both you XPS13 are LS322, better than the LS321, but not as stable as the latest LS323. Web search to find various USB3.0 issues on the older XPS13 models. I would recommend that you use the drivers from support.dell.com and see if issues persist. Andy, There is a possible hardware issue that shows up mainly at colder temperatures on older docks. Its too long of an explanation for the forum, but it is what I check first. |
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