![]() |
|
![]() |
#1 |
Junior Member
Join Date: May 2020
Posts: 3
|
![]()
Hi, I am using a MacBook Air (2019, Catalina) with a StarTech dock, DisplayLink 5.2.1, and two BenQ GL2460 monitors. However, the two external monitors act as a mirror of each other instead of two separate displays. I've followed the steps listed here https://support.displaylink.com/know...k-display-on-m , but it has not solved my issues. Any guidance on how to proceed would be great!
Thank you! |
![]() |
![]() |
![]() |
#2 |
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
|
![]()
Hello,
First I would like to make sure, did you install the driver linked in the instruction or the latest one available on out website? Thank you, Katarzyna
__________________
Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
![]() |
![]() |
![]() |
#3 |
Junior Member
Join Date: May 2020
Posts: 3
|
![]()
Hi,
Thank you for replying. I installed the latest version of the driver. |
![]() |
![]() |
![]() |
#4 |
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
|
![]()
Hello,
Please verify in System Preferences, click Displays. Click the Arrangement tab. Make sure that the Mirror Displays checkbox isn’t selected. Thank you, Katarzyna
__________________
Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
![]() |
![]() |
![]() |
#5 |
Junior Member
Join Date: May 2020
Posts: 3
|
![]()
Hi, I tried that and it is not checked. I think if might be a problem with the dock I am using as the triple screen works on a different one in the office.
|
![]() |
![]() |
![]() |
#6 |
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
|
![]()
Hello,
Could you please collect logfiles that will show a bit more of what is going on in the background? The instructions you can find here: https://support.displaylink.com/know...to-displaylink Thank you, Katarzyna
__________________
Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
![]() |
![]() |
![]() |
Tags |
macbook air, mirror, triple display |
Thread Tools | Search this Thread |
Display Modes | |
|
|