Problems with AOC e1659fwu and Surface Pro 3

stannous · 12-09-2015, 04:09 AM

Hi,

My external monitor (AOC) is turning on and off and seemingly random times. Log files attached. Using a Surface Pro 3, Windows 8.1. Tried using a powered USB hub, but still has the same problem.

Thank you for your help!

AlbanRampon · 12-10-2015, 08:06 AM

Was handled through support ticket also created.

Root cause: the AOC USB monitor needed more power to drive the display and backlight.
Solution: connect the second USB plug (Y-cable) of the AOC monitor to the Surface power adapter through a USB extension lead.

12-10-2015, 08:06 AM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Was handled through support ticket also created. Root cause: the AOC USB monitor needed more power to drive the display and backlight. Solution: connect the second USB plug (Y-cable) of the AOC monitor to the Surface power adapter through a USB extension lead. __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution