Photoshop CC + Sketchup 2017 not working Dell D3100 + Windows 7 64bit

Hokum · 11-24-2017, 09:09 AM

Hi
We are upgrading a number of our PCs to Windows 7 64bit and use Dell D3100 Displaylink adaptors. The laptops are 7270 and 7280's with Intel on board graphics.

We are running into issues with the latest Photoshop CC and Sketchup applications not running when they have a Displaylink driver running (even if no display link device is connected at the time).

If I uninstall the Display link drivers (including the latest which I tested) then the applications work fine.

I've tried the latest Intel Graphics drivers both from Dell and Intel directly and no combination seems to fix the issue.

The issues can also be replicated in Chrome also when Hardware acceleration is enabled.

Is there a known fix for this issue?

Wim · 12-01-2017, 01:26 PM

Can you post some logs for this issue as described here:

http://support.displaylink.com/knowl...to-displaylink

Thanks

Wim

11-24-2017, 09:09 AM	#1
Hokum Junior Member Join Date: Nov 2017 Posts: 1	Photoshop CC + Sketchup 2017 not working Dell D3100 + Windows 7 64bit Hi We are upgrading a number of our PCs to Windows 7 64bit and use Dell D3100 Displaylink adaptors. The laptops are 7270 and 7280's with Intel on board graphics. We are running into issues with the latest Photoshop CC and Sketchup applications not running when they have a Displaylink driver running (even if no display link device is connected at the time). If I uninstall the Display link drivers (including the latest which I tested) then the applications work fine. I've tried the latest Intel Graphics drivers both from Dell and Intel directly and no combination seems to fix the issue. The issues can also be replicated in Chrome also when Hardware acceleration is enabled. Is there a known fix for this issue?

12-01-2017, 01:26 PM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Can you post some logs for this issue as described here: http://support.displaylink.com/knowl...to-displaylink Thanks Wim