can't connect my macbook air m1 with 2 monitors

[rodriguez76]

I have two monitors connected to m1 mac

I bought this product because that's what is advertice.

I download the app, app runs and it detect the two monitors

I use the macbook with the lid down, so one monitor is the main one and the other one extends, but the second monitor dies and I get a black screen.

I am really frustrated because it is a lot of money for me and I can't get it work

do you guys do remote support and check, otherwise will need to return this.

thanks in advance
JL

[DanielSznicer]

Originally Posted by rodriguez76

I have two monitors connected to m1 mac

I bought this product because that's what is advertice.

I download the app, app runs and it detect the two monitors

I use the macbook with the lid down, so one monitor is the main one and the other one extends, but the second monitor dies and I get a black screen.

I am really frustrated because it is a lot of money for me and I can't get it work

do you guys do remote support and check, otherwise will need to return this.

thanks in advance
JL

Hello

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com