driver problems on HP 4525s with dock

kkerr · 10-27-2011, 09:46 PM

I am having the same issue described in this thread: http://www.displaylink.org/forum/showthread.php?t=1104
We are using HP USB Docking Stations and HP USB Graphics Adapters, which are both DisplayLink devices. The laptop is an HP ProBook 4525s running Windows 7 Professional SP1.

Using Windows update we installed the DisplayLink Display Adapter (01D7) update, which succeeded. Upon rebooting we saw the error message described in the thread linked above. I uninstalled the DisplayLink driver listed in Programs and Features in the control panel.

I followed the debugging instructions from here: http://www.displaylink.com/support/ticket.php?id=270
When I clicked "Gather Information" I got this error:
http://imgur.com/ISF70

I've tried this with: (downloaded from your site)
- DisplayLink-5.4.26772
- DisplayLink-5.6.31870
- DisplayLink-6.0.34621
- setup.exe from the USB dock

In the device manager, there are no DisplayLink devices listed under Display Adapters or USB Controllers.

Any help in this matter would be appreciated.

10-27-2011, 09:46 PM	#1
kkerr Junior Member Join Date: Oct 2011 Posts: 1	driver problems on HP 4525s with dock I am having the same issue described in this thread: http://www.displaylink.org/forum/showthread.php?t=1104 We are using HP USB Docking Stations and HP USB Graphics Adapters, which are both DisplayLink devices. The laptop is an HP ProBook 4525s running Windows 7 Professional SP1. Using Windows update we installed the DisplayLink Display Adapter (01D7) update, which succeeded. Upon rebooting we saw the error message described in the thread linked above. I uninstalled the DisplayLink driver listed in Programs and Features in the control panel. I followed the debugging instructions from here: http://www.displaylink.com/support/ticket.php?id=270 When I clicked "Gather Information" I got this error: http://imgur.com/ISF70 I've tried this with: (downloaded from your site) - DisplayLink-5.4.26772 - DisplayLink-5.6.31870 - DisplayLink-6.0.34621 - setup.exe from the USB dock In the device manager, there are no DisplayLink devices listed under Display Adapters or USB Controllers. Any help in this matter would be appreciated.