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Old 03-19-2015, 01:59 AM   #1
gusegruv
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Default Problems with 710S Mac 10.9.5

Hello it's been some time and I cannot get my monitor to display right.

My 24 inch screen layout appears on the 710s and the 710s size appears on my 24 inch screen
This happened after I upgraded to 10.9.5
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Old 03-20-2015, 08:45 AM   #2
ChristianP
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It could be a display persistence problem.
I suggest to uninstall the driver, reset display persistence and re-install 2.4b1 driver.
In order to reset display persistence you could try the following procedure:

Delete first global preferences - Running in a Terminal the following commands:

sudo rm -f /Library/Preferences/com.apple.windowserver.plist
sudo rm -f /Library/Preferences/com.apple.windowserver.plist.*
sudo rm -f /Library/Preferences/com.displaylink.plist
sudo rm -f /Library/Preferences/com.displaylink.plist.*
sudo rm -f /Library/Preferences/.GlobalPreferences.plist
sudo rm -f /Library/Preferences/.GlobalPreferences.plist.*
sudo rm -f /private/var/db/.com.apple.iokit.graphics
sudo rm -f /private/var/db/.com.apple.iokit.graphics.*

Then you can delete user preferences. This must be executed for each user (replacing $username with the specific usernames)


sudo rm -f /Users/$username/Library/Preferences/ByHost/com.apple.windowserver.*.plist
sudo rm -f /Users/$username/Library/Preferences/ByHost/com.apple.windowserver.*.plist.*
sudo rm -f /Users/$username/Library/Preferences/.GlobalPreferences.plist
sudo rm -f /Users/$username/Library/Preferences/.GlobalPreferences.plist.*
sudo rm -rf /Users/$username/Library/Preferences/Caches

and if needed you can try resetting NVRAM. Running
sudo nvram -c

Note that some of the files listed may not exist on your machine.

Hope this helps otherwise please use the the log tool :

http://www.displaylink.com/support/ticket.php?id=269

and attach the logs here or send them through

http://www.displaylink.com/support/ask_question.php
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Old 03-20-2015, 11:01 PM   #3
gusegruv
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Still not working correctly.


Attached log files
Attached Files
File Type: zip Studio’s Mac Pro_20150320_185437.zip (1.32 MB, 1 views)
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Old 03-22-2015, 08:12 AM   #4
Carlo
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Hi Gusegruv,

Can you check if the layout is in mirror?
Go to System Preferences->Displays->Arrangement and deselect mirror mode if it's not what you want to use.

Best regards,
Carlo
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Old 03-24-2015, 11:27 PM   #5
gusegruv
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No that option was not checked.
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Old 04-11-2015, 10:43 PM   #6
gusegruv
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Quote:
Originally Posted by Carlo View Post
Hi Gusegruv,

Can you check if the layout is in mirror?
Go to System Preferences->Displays->Arrangement and deselect mirror mode if it's not what you want to use.

Best regards,
Carlo

Can any one help me out with this?
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Old 04-13-2015, 08:20 AM   #7
Carlo
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Hi gusegruv,

We can't find something wrong from the logs. Can you please describe more in detail what the problem is. You say

Quote:
Originally Posted by gusegruv View Post
My 24 inch screen layout appears on the 710s and the 710s size appears on my 24 inch screen
This happened after I upgraded to 10.9.5
Do you mean the layout is wrong and monitors are swapped? Or that the resolution on the DisplayLink screen is wrong? Or that the contents are swapped?

What happens if you rearrange the monitors in the Arrangement tab?

Regards,
Carlo
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