Sierra issues

Carlo · 09-21-2016, 11:46 AM

Dear Forum,

If you have upgraded to Sierra and are experiencing issues listed in http://support.displaylink.com/knowl...cos-10-12-sier please open a bug with Apple at http://bugreport.apple.com

This will help Apple prioritising these issues higher. We are not aware of anything DisplayLink can do to work around those operating system defects.

If you see any other issues or have any other suggestion we'd be happy to hear about them!

Kind regards,
Carlo

shad0wca7 · 09-21-2016, 06:52 PM

Would this include something like Safari being unusable (crashes, screen corruption etc)?

Just read the thread and answered my own question (yes). Report submitted.

Shanesan · 09-27-2016, 05:58 PM

Carlo,

You may want to sticky this thread.

Also, inform people to hold off on bug reports until 10.12.1, as it seems to fix most of the issues.

Apple needs to get their X.0 act in gear.

dacker · 09-28-2016, 03:03 AM

Would the issues address Mac OS Sierra not recognizing my 1080p HDMI monitor as 1920 x 1080 but only 1024 x 768 [when it worked fine in 10.11]

Carlo · 09-28-2016, 06:24 AM

Hi dacker,

We haven't seen this issue yet. HDMI resolutions can be "special" in macOS.
Have you tried to see the complete resolution list?

- Open the Displays system preference
- Find the preferences window for the screen you want to adjust
- If not already selected, choose the "Default for display" resolution setting
- While keeping the option (alt) key pressed, choose the "Scaled" resolution setting

If this still does not work, please open a bug on support.displaylink.com and we can check in the logs why the resolution is not listed.

Regards,
Carlo

SinfoniaSam · 09-29-2016, 08:42 PM

Upgrading to 10.12.1 beta 2 fixed my problems. I also uninstalled and downloaded the latest DisplayLink drivers.

If you're having problems, I'd recommend joining Apple's public beta program to get the update.

DKatz · 10-26-2016, 03:21 PM

All,

I kept getting error messages installing on El Capitan. Upgraded to Sierra to see if that will fix it, and issues are the same. I get an unspecific error message (driver failed to install) loading the driver, saying i should contact the software company. When connected, my Asus DB169D+ is recognized by the computer, but I can't install the drivers. I tried installing older drivers as well, but no luck. Help, please!

philliph · 11-07-2016, 02:21 PM

On Sierra v10.12.1 the Siri microphone setting is set to automatic and when plugging the Displaylink USB hub into the MBP it changes to USB hub even though I do not have a headset plugged into the hub. The work around for this for now is setting the Siri microphone to internal microphone to use the MBP internal mic.

jared52 · 11-15-2016, 03:09 PM

I am running 10.12.2 beta 3 and the 16.1 DisplayLink driver. The crash using Mission Control and dragging windows out of the USB display seems to be fixed for me.

fletom · 11-20-2016, 07:50 AM

I can confirm that installing the macOS 10.12.2 beta fixed the Mission Control crashes. The beta system seems generally pretty stable as well so I definitely recommend the upgrade.

09-21-2016, 11:46 AM	#1
Carlo Mac Team Join Date: Feb 2009 Posts: 606	Sierra issues Dear Forum, If you have upgraded to Sierra and are experiencing issues listed in http://support.displaylink.com/knowl...cos-10-12-sier please open a bug with Apple at http://bugreport.apple.com This will help Apple prioritising these issues higher. We are not aware of anything DisplayLink can do to work around those operating system defects. If you see any other issues or have any other suggestion we'd be happy to hear about them! Kind regards, Carlo

09-21-2016, 06:52 PM	#2
shad0wca7 Member Join Date: Jun 2015 Posts: 32	Would this include something like Safari being unusable (crashes, screen corruption etc)? Just read the thread and answered my own question (yes). Report submitted. Last edited by shad0wca7; 09-21-2016 at 07:45 PM.

09-28-2016, 03:03 AM	#4
dacker Junior Member Join Date: Sep 2016 Posts: 1	No longer recognizing 1920 x1080 Would the issues address Mac OS Sierra not recognizing my 1080p HDMI monitor as 1920 x 1080 but only 1024 x 768 [when it worked fine in 10.11]

09-29-2016, 08:42 PM	#6
SinfoniaSam Junior Member Join Date: Sep 2016 Posts: 1	Upgrading to 10.12.1 Beta 2 Fixed Upgrading to 10.12.1 beta 2 fixed my problems. I also uninstalled and downloaded the latest DisplayLink drivers. If you're having problems, I'd recommend joining Apple's public beta program to get the update.

10-26-2016, 03:21 PM	#7
DKatz Junior Member Join Date: Oct 2016 Posts: 1	Unable to install drivers on Mac Mini (late 2014) All, I kept getting error messages installing on El Capitan. Upgraded to Sierra to see if that will fix it, and issues are the same. I get an unspecific error message (driver failed to install) loading the driver, saying i should contact the software company. When connected, my Asus DB169D+ is recognized by the computer, but I can't install the drivers. I tried installing older drivers as well, but no luck. Help, please!

09-27-2016, 05:58 PM	#3
Shanesan Junior Member Join Date: Jul 2016 Posts: 13	Carlo, You may want to sticky this thread. Also, inform people to hold off on bug reports until 10.12.1, as it seems to fix most of the issues. Apple needs to get their X.0 act in gear.

09-28-2016, 06:24 AM	#5
Carlo Mac Team Join Date: Feb 2009 Posts: 606	Hi dacker, We haven't seen this issue yet. HDMI resolutions can be "special" in macOS. Have you tried to see the complete resolution list? - Open the Displays system preference - Find the preferences window for the screen you want to adjust - If not already selected, choose the "Default for display" resolution setting - While keeping the option (alt) key pressed, choose the "Scaled" resolution setting If this still does not work, please open a bug on support.displaylink.com and we can check in the logs why the resolution is not listed. Regards, Carlo

11-07-2016, 02:21 PM	#8
philliph Junior Member Join Date: Nov 2016 Posts: 2	Microphone and Siri On Sierra v10.12.1 the Siri microphone setting is set to automatic and when plugging the Displaylink USB hub into the MBP it changes to USB hub even though I do not have a headset plugged into the hub. The work around for this for now is setting the Siri microphone to internal microphone to use the MBP internal mic.

11-15-2016, 03:09 PM	#9
jared52 Junior Member Join Date: Oct 2016 Posts: 4	I am running 10.12.2 beta 3 and the 16.1 DisplayLink driver. The crash using Mission Control and dragging windows out of the USB display seems to be fixed for me.

11-20-2016, 07:50 AM	#10
fletom Junior Member Join Date: Nov 2016 Posts: 2	I can confirm that installing the macOS 10.12.2 beta fixed the Mission Control crashes. The beta system seems generally pretty stable as well so I definitely recommend the upgrade.