Only one display detected?

etherealfocus · 05-25-2017, 09:53 PM

Got an HP Pavilion laptop with i5-7200U CPU and a T-236U3 dock with dual 1680*1050 displays attached, but only one shows up. I've set everything to extend rather than mirror, and the other display works fine when I connect it directly to the HDMI port on the laptop... but it also disables the first screen.

In short, I know the HD620 graphics supports 3 displays (in this case the laptop screen plus two externals) but I'm only able to get one external display working. Any ideas?

I'm running Win10 Creators Update (build 1703, all current updates).

AlbanRampon · 05-26-2017, 07:48 AM

Hello,
Would you please be able to connect everything as you expect it to work and collect logs as described in the 3rd link of my forum signature?
Then, you can post the ZIP created by the tool so it can be analyse.
Finally, it would be helpful if you could indicate how these monitors are connected to the dock (connector type, adapter if any...).
Kind regards,
Alban

05-25-2017, 09:53 PM	#1
etherealfocus Junior Member Join Date: May 2017 Posts: 1	Only one display detected? Got an HP Pavilion laptop with i5-7200U CPU and a T-236U3 dock with dual 1680*1050 displays attached, but only one shows up. I've set everything to extend rather than mirror, and the other display works fine when I connect it directly to the HDMI port on the laptop... but it also disables the first screen. In short, I know the HD620 graphics supports 3 displays (in this case the laptop screen plus two externals) but I'm only able to get one external display working. Any ideas? I'm running Win10 Creators Update (build 1703, all current updates).

05-26-2017, 07:48 AM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,678	Hello, Would you please be able to connect everything as you expect it to work and collect logs as described in the 3rd link of my forum signature? Then, you can post the ZIP created by the tool so it can be analyse. Finally, it would be helpful if you could indicate how these monitors are connected to the dock (connector type, adapter if any...). Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution