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Old 09-27-2016, 02:50 PM   #1
Tony C
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Default Samsung 940ux

After upgrading to Windows 10 I struggled to get these monitors working via Displaylink, but was successful in the end. Then they stopped working. After much searching I found this on the knowledgebase at http://support.displaylink.com/knowl...0-anniversary:

Up until 2009, a few devices based on DisplayLink technology included an auto install driver feature. This required the DisplayLink USB driver to switch the device from being a mass storage device to a video device. From Windows 10 Anniversary Update, we use the Microsoft USB driver, and this does not support the switching between a mass storage device and a video device. Therefore it is not possible to support these DisplayLink enabled devices from Windows 10 Anniversary Update.

Examples for affected devices are:
Samsung 940UX USB monitor

Is there a workaround or any alternative (other than going back to Windows 7)?
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Old 10-14-2016, 02:22 PM   #2
madeinUK
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Default Other connection options

Might be worth seeing if your graphics card has a spare DVI or VGA connection. Had to order a long DVI cable for my wife's computer when her 940UX stopped working after the W10 update.
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Old 10-17-2016, 09:32 AM   #3
AlbanRampon
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Quote:
Originally Posted by Tony C View Post
After upgrading to Windows 10 I struggled to get these monitors working via Displaylink, but was successful in the end. Then they stopped working. After much searching I found this on the knowledgebase at http://support.displaylink.com/knowl...0-anniversary:

Up until 2009, a few devices based on DisplayLink technology included an auto install driver feature. This required the DisplayLink USB driver to switch the device from being a mass storage device to a video device. From Windows 10 Anniversary Update, we use the Microsoft USB driver, and this does not support the switching between a mass storage device and a video device. Therefore it is not possible to support these DisplayLink enabled devices from Windows 10 Anniversary Update.

Examples for affected devices are:
Samsung 940UX USB monitor

Is there a workaround or any alternative (other than going back to Windows 7)?
Hello Tony,
We do not know of a way round this with that USB driver, unfortunately.
The device stays in mass storage configuration as opposed to be in DisplayLink video configuration so the DisplayLink video driver is associated but not working.
On previous versions of Windows 10, we use a custom USB driver which allows switching the USB configuration.
Kind regards,
Alban
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Alban Rampon
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Old 05-27-2019, 10:47 AM   #4
Zerokilled
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Default I can't understand

Sorry, i'm new. I can't understand if I can use my 3 monitor
Samsung 940UX USB monitor with display link driver on windows 10 last edition.

Do you have alternative to resolve this problem?
I must change monitor?

Thanks Tom
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Old 06-03-2019, 03:11 PM   #5
AlbanRampon
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Originally Posted by Zerokilled View Post
Sorry, i'm new. I can't understand if I can use my 3 monitor
Samsung 940UX USB monitor with display link driver on windows 10 last edition.

Do you have alternative to resolve this problem?
I must change monitor?

Thanks Tom
Hello Tom,
Unfortunately, today, the alternative is to use a USB->VGA/DVI adapter instead of built-in converter, if you wish to keep using that monitor.
Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
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