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Old 01-25-2016, 11:56 PM   #1
ipacers
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Join Date: Jan 2016
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Default Monitor blank when resuming from sleep

Every now and then when waking up from sleep, the monitor connected to the DisplayLink hub does not wake up and the system does not recognize it. Everything else connected to the hub (mouse, ethernet etc.) works fine but the monitor is not detected. The monitor arrangement is now lost (I have another monitor connected via DisplayPort). The only way to resolve this is to restart the system. Any help would be appreciated.

OS: Mac OS X 10.11.3 El Capitan
Driver Version: 2.5 (68993)
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Old 02-03-2016, 08:52 AM   #2
Carlo
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Hi this may be an issue we know about.
Can you please follow the instructions in http://support.displaylink.com/knowl...to-displaylink and send us the debug information?

Thank you
Carlo
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Old 02-26-2016, 02:18 PM   #3
BMStroh
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Any new info here or do you need additional log info? I have to unplug the USB cable between the laptop and dock, then replug it, before the screens are recognized again out of sleep.
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Old 03-01-2016, 10:39 PM   #4
ipacers
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I followed the instructions on that page and sent the log information to your support email address.
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