01-20-2014, 07:53 PM | #1 |
Junior Member
Join Date: Jan 2014
Posts: 3
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Skype video causes monitor to freeze
Windows 7 Pro SP 1, Lenovo M91p, DVI and VGA monitors, and Plugable USB adapter running current (7.5) DisplayLink software. When I get a Skype video call (on the VGA monitor, not the DisplayLink one), the DisplayLink monitor freezes EVERY TIME, I am forced to reboot, and the system basically crashes if I leave it for long enough ... otherwise I have to force power off the PC.
This has been going on for almost 2 years ... I keep expecting to see others with this problem ... having Skype video and a display link driven monitor is not an unusual combination. |
01-20-2014, 08:46 PM | #2 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Can you attach the logs from this tool as soon as the issue occurs again? http://www.displaylink.com/support/ticket.php?id=269 Thanks, James |
01-21-2014, 06:14 PM | #3 |
Junior Member
Join Date: Jan 2014
Posts: 3
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Tried to upload files ..
Your submission could not be processed because a security token was missing.
I tried zipping up the DisplayLinkSupportFiles folder, and the folder underneath it, and got this message both times. How do I submit this folder? |
01-24-2014, 01:23 PM | #4 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
Can you send the logs to this address? technical_enquiries @ displaylink.com Please reference this thread in the email. Thanks, James |
02-01-2014, 01:21 PM | #5 |
Junior Member
Join Date: Jan 2014
Posts: 3
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Submitted logs
I sent in the logs ... status?
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Tags |
monitor freeze, skype |
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