|
|
Thread Tools | Search this Thread | Display Modes |
01-08-2014, 02:39 PM | #1 |
Junior Member
Join Date: Jan 2014
Posts: 7
|
Monitors not getting signal - DisplayLink 7.5 & Windows 8.1
Hooked up Startech USB30DOCKHD docking station to "HP ENVY 17t-j100 Leap Motion QE CTO Notebook PC Drivers". All worked fine (laptop monitor and two HP Monitors and Wired LAN).
I left my laptop unattended for two hours. When I returned the dual monitors stopped working. I spent over 6 hours on Displaylink support website and forum. Did all steps suggested in the support site and forum. Still DisplayLink UI will not come on. FYI: I connected the wireless mouse to the docking station. It worked. However, wired LAN did not work. Additional information: OS = Windows 8.1 64bit (came with the laptop) DisplayLink Core Software version 7.5.52874.0 DisplayLink Graphics version 7.5.52889.0 Configuration details about Startech USB30DOCKHD http://www.startech.com/Cards-Adapte...et~USB3SDOCKHD Configuration details about HP Envy 17t-100 laptop http://h10025.www1.hp.com/ewfrf/wc/s...roduct=6744479 I liked the product when it worked. I love to have it working again. Any help is much appreciated. Last edited by Jay Muthukamatchi; 01-08-2014 at 02:41 PM. Reason: typo |
01-13-2014, 07:08 PM | #2 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
|
Hi,
Please try these steps: Right click on device in device manager Select Driver Select Update Driver Select Browse my computer for driver software Select Browse Enter C:\Program Files\DisplayLink Core Software\ Check Include subfolders Select Next Thanks, James |
01-13-2014, 07:49 PM | #3 |
Junior Member
Join Date: Jan 2014
Posts: 7
|
Should I update "Generic Superspeed USB"?
Hi James -
Thanks for your reply. The displaylink does not show up in Device Manager. However, I see "Generic Superspeed USB"? Should I update this device when the direction that you provided. Thanks, Jay |
01-13-2014, 07:57 PM | #4 |
Senior Member
Join Date: Jan 2012
Posts: 1,523
|
Hi,
Do you see an entry named "USB Display Adapters"? If you do please right click on the entry under it and follow the steps I mentioned previously. If you don't please follow these steps: For the Generic SuperSpeed USB Hub you mention, please right click on it and follow these steps: 1. Select “Properties” 2. Select “Details” 3. Change “Property” to “Hardware Ids” - Let me know what the Value is Thanks, James |
01-14-2014, 09:50 AM | #5 |
Junior Member
Join Date: Jan 2014
Posts: 7
|
Hardward id
Hi James -
Here are the information that you requested: Hardware id: USB\VID_2109&PID_0811&REV_3198 Driver Provider: Microsoft Driver Date: 9/6/2013 Driver Version: 6.3.9600.16405 Digital Signer: Microsoft Windows Note: Whenever I connect the docking station the "Generic SuperSpeed USB Hub" shows up in my device manager. It used to show DisplayLink the first time when I installed the hardware; not anymore. Let me know if you need more info. Thanks, Jay |
01-15-2014, 10:07 AM | #6 |
Junior Member
Join Date: Jan 2014
Posts: 1
|
I have similar problems with my dock (Targus USB3 Dual Video) and my Surface Pro 2. It works most of the time, but now and then it stops to work. For me it starts to work again if I unplug the power to the dock, wait for 20s or so and then plug the power to the dock back in again (the dock remains connnected to the Surface Pro the whole time). After a little while the DisplayLink driver kicks in and my external display connected to the dock is back in action and USB + phisical network connected to the dock work again.
Maybe this is something that can help you out as well? |
01-15-2014, 10:29 AM | #7 |
Junior Member
Join Date: Jan 2014
Posts: 7
|
Thanks for sharing your experience, Erik
Leaving the monitor and docking station connected or an extended period did not help either. The displaylink driver does not show up in my device manager. |
01-15-2014, 06:33 PM | #8 | |
Banned
Join Date: Nov 2009
Posts: 104
|
Quote:
It sounds a lot like a HW failure I'm afraid, and you should ask your supplier for a replacement. |
|
Tags |
displaylink undetected, windows 8.1 |
|
|