Go Back   DisplayLink Forum > DisplayLink Graphics Technology > Windows Software

Reply
 
Thread Tools Search this Thread Display Modes
Old 01-14-2015, 07:48 PM   #1
cerdmier
Junior Member
 
Join Date: Jan 2015
Posts: 3
Default Lenovo USB3 dock, Helix, Win8, Artifacts

Random artifacts using a Lenovo USB 3.0 dock on a Lenovo Helix running Windows 8.1. Intel display and dock drivers are at the latest releases available.

Also, is there a way to check the firmware version of the dock?

Thanks,
Casey
cerdmier is offline   Reply With Quote
Old 01-15-2015, 10:14 AM   #2
JamesH
Senior Member
 
Join Date: Jan 2012
Posts: 1,523
Default

Hi,

Open up device manager, open up Universal Serial Bus controllers and right click on the entry called “Generic SuperSpeed USB Hub”.

There may be several of these so select “Properties”, select “Details”, change “Property” to “Hardware Ids” and the REV_xxxx value will tell you what version of firmware is programmed on the hub.

Suggest posting each of the results.

Thanks,
James
JamesH is offline   Reply With Quote
Old 01-15-2015, 11:01 AM   #3
cerdmier
Junior Member
 
Join Date: Jan 2015
Posts: 3
Default Screen Cap of Problem

Screen Cap of Problem.

I'll check the firmware when I am able. This is the CEO's computer.
Attached Images
File Type: jpg HelixDisplayLink.jpg (67.4 KB, 2 views)

Last edited by cerdmier; 01-15-2015 at 11:09 AM. Reason: More
cerdmier is offline   Reply With Quote
Old 01-15-2015, 12:41 PM   #4
cerdmier
Junior Member
 
Join Date: Jan 2015
Posts: 3
Default FW REVs

There are 3 USB SS Hubs listed. The First has REV 9212, and the other two are REV 2198. I have another user with the exact PC and dock setup. His FW and drivers are exactly the same, no problem with his. I think this might come down to the CEO having an increased DPI setting for his desktop.

Last edited by cerdmier; 01-15-2015 at 12:41 PM. Reason: sp
cerdmier is offline   Reply With Quote
Reply

Tags
artifacts, helix, lenovo, usb 3.0 dock, win8

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 10:45 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2021, vBulletin Solutions, Inc.