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Old 08-23-2021, 07:13 AM   #1
timlee.jy
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Default Video not supported with update to MacOS BigSur v11.5.2

Since I've updated my M1 MacBook Air MacOS to BigSur v11.5.2, using the DisplayLink Manager v1.5.0, my dual monitors work, but are unable to show any video.

Zoom opens but freezes, embedded videos on Facebook/Youtube do not show, and Photo Booth opens with a black screen.

Are there any solutions/updates in the works?

Thanks
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Old 08-25-2021, 01:02 PM   #2
JakubDabrowski
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Hello timlee.jy,

Thank you for posting on our forum.

Dear users,

Thank you for posting on our forum.

I am unable to analyze the issue without the log files. Please gather them by using this guide.

The best way is to send your issue description and log files to our email address: technical-enquiries@synaptics.com as there we are able to treat every user's case directly.

Of course you may also attach them here on the forum but the analysis may take more time.

Kind regards,
Jakub
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