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Old 09-09-2021, 05:45 PM   #1
ForeverGolf
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Default i-tec Dockingstation - Windows positions

Hello,

I am using MacBook Pro 13" 2016 with the latest DisplayLink version.
I am using an i-tec Dockingstation to connect 2 monitors.

Everything is working well, beside the reordering of the windows all the time.

Its really annoying. When i turn off my Mac in sleeping mode ... then start again ... the windows are not at the position where i left it.

The windows are always on strange positions, very small ... i need to resize all of them and move to the correct monitor.

Is there any way to fix this?

Thanks!
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Old 09-13-2021, 10:26 AM   #2
JakubDabrowski
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Hello ForeverGolf,

Thank you for posting on our forum.

Please run this script in the terminal as a command. It will reset display settings and restore display persistence. It should allow to save your screen layout settings.  

Perform these actions only with 1 laptop display, do not attach any external monitor.
  • Download the file: https://synaptics.com/products/displ...sistence-reset
  • Run the file (it will give you an information that it is not authorized due to security).
  • If you see a message related to security Go to Security & Privacy -> General tab, choose: Allow App Store and identified developers.
  • Next to it you should have a popup message about our display persistence script.
  • It will open terminal after double-click and ask for the password.
  • Afterwards reboot your computer.

Please let me know afterwards if the issue reappeared.

Kind regards,
Jakub
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Old 09-14-2021, 08:19 AM   #3
ForeverGolf
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Heloo, Thanks for the answer. Its not really working. After resetting the session i needed to reorder everything. But now after my MacBook was in Sleeping mode and i pressed button to wake it up ... still some windows are not where i putted them.

Its really really annoying ....
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Old 09-15-2021, 09:39 AM   #4
JakubDabrowski
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Hi ForeverGolf,

Could you in that case gather log files for me with this guide?

Please send them to our email address ( technical-enquiries@synaptics.com ) so we will be able to contact you directly.

Kind regards,
Jakub
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